fix problems on My Truphone [iphone]

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—— Run into issues on My Truphone? Get help pending when official support gets back to you!

My Truphone: eSIM travel data
Info:
company: Truphone Limited
: https://www.truphone.com/support/my-truphone/
: www.truphone.com
Chat with our AI-based My Truphone Support
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Network issue
weak signal strength indoors

Fix: Try moving closer to a window or an area with less obstruction to improve signal strength. You can also try resetting your network settings... »»
data plan not sufficient in some regions

Fix: Review your current data plan and consider upgrading to a higher data limit if you frequently travel to regions where your current plan is i... »»
app struggles with cell tower changes

Fix: If you notice the app struggling when switching between cell towers, try manually selecting the network. Go to Settings > Cellular > Network... »»
no voice or SMS support

Fix: If voice and SMS support is essential, consider using alternative apps for messaging and calling, such as WhatsApp, Skype, or Google Voice,... »»
poor performance in South America

Fix: Check if your device is set to the correct network settings for South America. Go to Settings > Cellular > Cellular Data Options and ensure... »»
unreliable connection in the US

Fix: If you are experiencing an unreliable connection, try resetting your network settings by going to Settings > General > Reset > Reset Network... »»
 
Payments issue
auto-renewal issues

Fix: To manage auto-renewal settings, go to the app and check your account settings. Look for subscription options and ensure that auto-renewal i... »»
 
Updates issue
app does not update data usage

Fix: Try logging out of the app and then logging back in to refresh the data usage statistics. This can sometimes resolve display issues within t... »»
 
Account issue
activation errors

Fix: If you encounter activation errors, ensure that your device is compatible with the eSIM technology. Check the Truphone website for compatibi... »»
 
Support issue
customer service communication issues

Fix: If you are having trouble communicating with customer service, try using different channels such as email or social media for support. Somet... »»
 
Compatibility issue
app not functional on iPad

Fix: If the app is not functioning on your iPad, ensure that your iPad is updated to the latest iOS version by going to Settings > General > Soft... »»
lack of dual SIM support

Fix: If you need dual SIM support, check if your iPhone model supports dual SIM functionality. If it does, you can use a physical SIM alongside t... »»
 
Settings issue
no option for talk and SMS plans

Fix: If you require talk and SMS plans, consider using third-party apps like WhatsApp or Skype for voice and messaging services over data or Wi-F... »»
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 what users are saying
Bad experience
59.0%

Good experience
34.8%

Neutral
6.2%

~ from our NLP analysis of 161 combined software ratings.

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 Private Data My Truphone collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics