fix problems on Sky [iphone]

—— Run into issues on Sky? Get help pending when official support gets back to you!

SkySafari

Info:

company: Simulation Curriculum Corp.

: http://support.skysafariastronomy.com

: skysafariastronomy.com

Chat with our AI-based Sky Support

🛠️ Common Sky Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

graphic glitches with Apollo addition

Fix: 1. Ensure that your SkySafari app is updated to the latest version. Go to the App Store, search for SkySafari, and check if an update is ava... ⇲

voice control does not work

Fix: 1. Check your device's microphone settings. Go to Settings > Privacy > Microphone and ensure that SkySafari has permission to access the mic... ⇲

Support issue

unclear help files

Fix: 1. Access the help files within the app and take notes on the sections that are unclear. 2. Search for online forums or user communities re... ⇲

Content issue

missing popular nebulae

Fix: 1. Check if there are any updates available for the app that may include additional celestial objects. Go to the App Store and update if nec... ⇲

limited visibility index

Fix: 1. Check the app settings to see if there are options to adjust the visibility index or filter objects based on visibility conditions. 2. U... ⇲

Settings issue

Sky does not automatically adjust to location

Fix: 1. Ensure that location services are enabled for SkySafari. Go to Settings > Privacy > Location Services and make sure it is turned on for S... ⇲

Search issue

search feature limited to name only

Fix: 1. Familiarize yourself with the app's catalog and see if there are filters or categories that can help narrow down your search. 2. Use the... ⇲

Freezing issue

Sky locks up frequently

Fix: 1. Close any other apps running in the background to free up memory. Swipe up from the bottom of the screen and swipe away any unnecessary a... ⇲

UI issue

difficult to maneuver map

Fix: 1. Practice using pinch-to-zoom and swipe gestures to navigate the map more effectively. 2. Check the settings within the app for any optio... ⇲

overwhelming amount of information

Fix: 1. Take time to explore the app gradually. Focus on one feature or section at a time to avoid feeling overwhelmed. 2. Use the help files or... ⇲

cluttered user interface

Fix: 1. Explore the app settings to see if there are options to customize the interface, such as hiding certain features or simplifying the layou... ⇲

Updates issue

confusing version names

Fix: 1. Refer to the app's official website or user forums for a clear explanation of the different versions and their features. 2. Keep a list... ⇲

no clear upgrade path

Fix: 1. Review the app's update history in the App Store to understand the changes made in recent versions. 2. Keep an eye on the app's official... ⇲

Bugs issue

inaccurate object alignment

Fix: 1. Ensure that your location settings are accurate and that the app has permission to access your location. 2. Calibrate the app by adjusti... ⇲

Camera issue

shutter button placement difficult

Fix: 1. Experiment with different grips on your iPhone to find a comfortable way to access the shutter button while using the app. 2. Check if t... ⇲

Payments issue

no annual subscription option

Fix: 1. If you prefer not to commit to a monthly subscription, consider purchasing the app outright if that option is available. Check the App St... ⇲