fix problems on PetSmart [iphone]

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PetSmart
Info:
company: PetSmart LLC
: https://www.petsmart.com/help/
: www.petsmart.com
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Bugs issue

Inaccurate stock availability

Fix: 1. Refresh the app by pulling down on the screen to reload the inventory. 2. If you find discrepancies, check the store locator feature to s... ⇲

Limited product selection

Fix: 1. Use the search bar to look for specific products instead of browsing categories. This may yield better results. 2. Check if the app is se... ⇲

Inconsistent coupon application

Fix: 1. Ensure that you are applying the coupon code at the correct stage of the checkout process. Double-check the terms and conditions of the c... ⇲
 
Payments issue

Checkout process fails

Fix: 1. Ensure that all your payment information is correctly entered in the app settings. Go to Settings > Payment Methods and verify your detai... ⇲
 
Customization issue

Cannot add favorite items

Fix: 1. Ensure you are logged into your account. If not, log in and try adding items to your favorites again. 2. If the issue persists, try loggi... ⇲

Difficult to book multiple appointments

Fix: 1. Try booking one appointment at a time and note the confirmation before proceeding to the next. 2. If the app allows, check if there is a... ⇲

Inability to bypass pet profile requirements

Fix: 1. If you are trying to browse without creating a profile, check if there is a guest mode option available in the app. 2. If you must create... ⇲

No option to view entire order at checkout

Fix: 1. Before finalizing your order, look for a 'Review Order' button that may show a summary of your items. 2. If this option is not available,... ⇲

Inability to add items to cart

Fix: 1. Ensure you are logged into your account. If not, log in and try adding items again. 2. Try refreshing the app by pulling down on the scre... ⇲
 
Search issue

Search functionality is poor

Fix: 1. Use specific keywords when searching for products. Avoid vague terms and try to include brand names or product types. 2. If the search is... ⇲
 
Messages issue

No order history or confirmation emails

Fix: 1. Check your account settings to ensure that your email address is correctly entered. Go to Settings > Account and verify your email. 2. If... ⇲
 
Gameplay issue

Treat Trail game removed

Fix: 1. Check for any updates in the app that may have reintroduced the game. Go to the App Store and see if there are any new features added. 2.... ⇲
 
Crashes issue

PetSmart crashes often

Fix: 1. Make sure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Uninstall and reinstall the ap... ⇲
 
Features issue

No barcode scanner feature

Fix: 1. If you need to scan barcodes, consider using a third-party barcode scanner app available in the App Store. 2. Check if the app has a sear... ⇲

Auto-ship function issues

Fix: 1. Check your auto-ship settings in the app under your account settings. Ensure that your payment method is valid and that the items are sti... ⇲
 
Accessibility issue

Limited accessibility features

Fix: 1. Check your iPhone's accessibility settings by going to Settings > Accessibility. Enable features like VoiceOver or Zoom that may help you... ⇲
 
Glitches issue

Glitches during navigation

Fix: 1. Close the app and restart your iPhone to clear any temporary glitches. 2. Ensure that your app is updated to the latest version available... ⇲
 
Support issue

No response to user complaints

Fix: 1. Check the app for any support or help section that may provide FAQs or troubleshooting tips. 2. Document your complaints and try resubmit... ⇲
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 what users are saying
Good experience
74.0%

Bad experience
21.1%

Neutral
4.9%

~ from our NLP analysis of 26,824 combined software ratings.

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 Private Data PetSmart collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics