fix problems on Torrid [iphone]

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—— Run into issues on Torrid? Get help pending when official support gets back to you!

Torrid
Info:
company: Torrid LLC
: http://www.torrid.com/help/
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UI issue

poor organization of products

Fix: 1. Use Filters: When browsing products, utilize the filter options available to narrow down your search by size, color, or category. This ca... ⇲

incorrect product categorization

Fix: 1. Use Search Function: Instead of browsing categories, use the search bar to find specific items. This can bypass categorization issues. 2.... ⇲

checkout process is confusing

Fix: 1. Review Steps: Take your time to read each step during the checkout process. Make sure to check for any prompts or instructions that may c... ⇲

no back button functionality

Fix: 1. Use the Navigation Bar: If the app has a navigation bar, use it to go back to previous pages instead of relying on a back button. 2. Swip... ⇲

Torrid fails to display previous orders correctly

Fix: 1. Refresh the Order History: Pull down on the order history page to refresh it and see if previous orders appear correctly. 2. Check for Up... ⇲
 
Loading issue

items not loading

Fix: 1. Refresh the App: Pull down on the product list to refresh the page. This can help load items that may not have appeared initially. 2. Che... ⇲

pictures of products do not load

Fix: 1. Check Internet Connection: Ensure you have a strong internet connection. Switch between Wi-Fi and cellular data to see if images load. 2.... ⇲
 
Login issue

Torrid fails to remember login

Fix: 1. Enable 'Remember Me': When logging in, ensure that the 'Remember Me' option is checked to save your login details. 2. Update App: Check f... ⇲
 
Bugs issue

duplicate product listings

Fix: 1. Refresh the App: Pull down on the product list to refresh the page and see if duplicates disappear. 2. Use Filters: Apply filters to narr... ⇲

wishlist shows incorrect items

Fix: 1. Refresh the Wishlist: Pull down on the wishlist page to refresh it and see if the correct items appear. 2. Clear Cache: Go to Settings >... ⇲

favoriting items does not work consistently

Fix: 1. Refresh the App: Pull down on the favorites page to refresh it and see if the items appear correctly. 2. Clear Cache: Go to Settings > Ge... ⇲

inconsistent promotion application

Fix: 1. Check Promotion Details: Ensure you are applying the promotion correctly and that it is still valid. Read the terms and conditions associ... ⇲

items appear out of stock incorrectly

Fix: 1. Refresh the App: Pull down on the product list to refresh the page and see if the stock status updates correctly. 2. Check for Updates: E... ⇲
 
Settings issue

shipping address cannot be changed easily

Fix: 1. Access Account Settings: Go to your account settings within the app and look for the shipping address section. Make sure to save any chan... ⇲

Torrid does not retain saved addresses

Fix: 1. Save Addresses Again: Go to your account settings and re-enter your shipping addresses, ensuring you save them properly. 2. Check for Upd... ⇲

Torrid does not allow order cancellation

Fix: 1. Check Order Status: Go to your order history and check if the order is still eligible for cancellation. If it is, follow the prompts to c... ⇲
 
Syncing issue

Torrid does not sync with online account

Fix: 1. Log Out and Log Back In: Sometimes, logging out of your account and then logging back in can force a sync with your online account. 2. Ch... ⇲
 
Support issue

customer service is unresponsive

Fix: 1. Use FAQs: Check the app's FAQ section for common issues and solutions that may help you without needing to contact customer service. 2. T... ⇲
 
Search issue

search function is unreliable

Fix: 1. Use Specific Keywords: When searching, use specific keywords or product names to improve search results. 2. Check Filters: Ensure that no... ⇲
 
Freezing issue

Torrid freezes during browsing

Fix: 1. Close Background Apps: Double-tap the home button (or swipe up from the bottom on newer models) and swipe away apps that are running in t... ⇲
 
Customization issue

no option to save items for later

Fix: 1. Use Wishlist: Instead of saving items for later, add them to your wishlist if that feature is available. 2. Bookmark Items: If using a we... ⇲
 
Payments issue

difficulties with credit card management

Fix: 1. Access Payment Settings: Go to your account settings and check the payment methods section to ensure your credit card information is ente... ⇲
 
Account issue

limited access to certain items based on account

Fix: 1. Check Account Type: Ensure you are logged into the correct account type that has access to the items you are trying to view. 2. Use the W... ⇲
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 what users are saying
Good experience
95.8%

Neutral
2.2%

Bad experience
2.1%

~ from our NLP analysis of 87,716 combined software ratings.

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 Private Data Torrid collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location