fix problems on ESL [iphone]

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ESL Mobile Banking
Info:
company: ESL Federal Credit Union
: https://www.esl.org
: www.esl.org
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Freezing issue

ESL freezes on main page

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the ESL Mobile Banking app... ⇲
 
Camera issue

Mobile deposit camera is temperamental

Fix: Ensure that your camera lens is clean and free of smudges. Use a soft cloth to wipe the lens before attempting to take a picture of the chec... ⇲
 
Compatibility issue

No fingerprint/face scan support

Fix: Check if your iPhone has the latest iOS version installed. Go to Settings > General > Software Update. If an update is available, install it... ⇲

Missing CardHub feature on iPad

Fix: Check if the ESL Mobile Banking app is updated to the latest version on your iPad. Go to the App Store, search for ESL Mobile Banking, and u... ⇲
 
Syncing issue

Delayed bill pay sync

Fix: Ensure that you have a stable internet connection when making bill payments. If you are on Wi-Fi, try switching to cellular data or vice ver... ⇲
 
Bugs issue

Issues with viewing credit card transactions

Fix: Log out of the app and log back in to refresh your session. This can often resolve visibility issues. If the problem persists, try uninsta... ⇲

Errors in mobile deposit processing

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as taking clear pictures of the check and ensuring it is proper... ⇲

Inaccurate account balance display

Fix: Log out of the app and log back in to refresh your account information. This can often resolve discrepancies in balance display. If the is... ⇲
 
Privacy issue

Lock screen widget displays sensitive information

Fix: Go to your iPhone's Settings > Notifications > ESL Mobile Banking and adjust the settings to limit what is displayed on the lock screen. You... ⇲
 
Account issue

Inability to activate replacement credit cards

Fix: Ensure that you are using the latest version of the ESL Mobile Banking app. Go to the App Store, search for ESL Mobile Banking, and check if... ⇲
 
Updates issue

Recent updates cause check cashing failures

Fix: If you suspect that a recent update caused the issue, try uninstalling the app and reinstalling it from the App Store. This can sometimes re... ⇲
 
Login issue

Quick balance feature requires re-login

Fix: Check if you have enabled the 'Remember Me' option during login. If not, log in again and select this option to avoid having to re-login fre... ⇲
 
UI issue

Cumbersome navigation for recent transactions

Fix: Familiarize yourself with the app's layout and features. Spend some time exploring the different tabs and options available to improve your... ⇲
 
Security issue

Lack of two-factor authentication options

Fix: Check if there are any security settings within the app that allow you to enable additional security measures. Go to Settings within the app... ⇲
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 what users are saying
Good experience
96.5%

Bad experience
1.9%

Neutral
1.6%

~ from our NLP analysis of 26,601 combined software ratings.

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 Private Data ESL collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location