fix problems on KeyBank [iphone]

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KeyBank Mobile Banking
Info:
company: KeyBank
: https://www.key.com
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Payments issue

Pending transactions not displayed

Fix: 1. Check Transaction History: Sometimes pending transactions may not show immediately. Go to the transaction history section and check if th... ⇲

Inability to set up recurring payments

Fix: 1. Check Payment Settings: Go to the bill pay section and look for options to set up recurring payments. Ensure you are following the correc... ⇲
 
Compatibility issue

Mobile deposits not available for business accounts

Fix: 1. Check Account Type: Confirm that your account is indeed a business account, as mobile deposit may not be supported. 2. Use the Website: L... ⇲
 
Bugs issue

Zelle feature throws errors

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it resolves the... ⇲

Inconsistent check deposit processing

Fix: 1. Ensure Proper Lighting: When taking photos for check deposits, ensure good lighting and a clear background to improve image quality. 2. C... ⇲

Overdraft fees applied inconsistently

Fix: 1. Review Account Activity: Check your account activity to understand when and why overdraft fees were applied. 2. Set Up Alerts: Enable low... ⇲
 
Notifications issue

Notifications delayed or lack context

Fix: 1. Check Notification Settings: Go to Settings > Notifications > KeyBank Mobile Banking and ensure notifications are enabled. 2. Update the... ⇲
 
Support issue

Poor customer service response

Fix: 1. Use In-App Messaging: If available, use the in-app messaging feature for quicker responses. 2. Check FAQs: Visit the KeyBank website for... ⇲
 
UI issue

KeyBank navigation issues on newer iPhone models

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates may improve compatibility with newer iPhone models. 2. Restart... ⇲

Bill pay interface is user-unfriendly

Fix: 1. Explore Help Section: Look for a help or tutorial section within the app that may guide you through using the bill pay feature. 2. Use th... ⇲
 
Security issue

Lack of transaction protection features

Fix: 1. Review Account Settings: Check your account settings for any available security features. 2. Enable Alerts: Set up transaction alerts in... ⇲
 
Login issue

Inability to combine business accounts under one login

Fix: 1. Check Account Management Options: Log into the app and check if there are options to manage multiple accounts. 2. Use the Website: Someti... ⇲

Face ID functionality fails

Fix: 1. Check Face ID Settings: Go to Settings > Face ID & Passcode and ensure that Face ID is enabled for the KeyBank app. 2. Restart Your Devic... ⇲
 
Network issue

KeyBank offline or unresponsive

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it resolves the... ⇲
 
Account issue

Account access issues for joint accounts

Fix: 1. Verify Login Credentials: Ensure that you are using the correct login credentials for the joint account. 2. Check Account Permissions: Co... ⇲
 
Permissions issue

Third-party access problems

Fix: 1. Check Third-Party Permissions: Ensure that you have granted the necessary permissions for third-party apps to access your KeyBank account... ⇲
 
Settings issue

Inability to edit repeating withdrawals

Fix: 1. Check Withdrawal Settings: Go to the settings for repeating withdrawals and see if there are options to edit or delete them. 2. Update th... ⇲
 
Slow issue

Slow transaction processing times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if it improves tra... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
4.6%

Neutral
2.6%

~ from our NLP analysis of 160,326 combined software ratings.

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 Private Data KeyBank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics