fix problems on Global Blue [iphone]

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—— Run into issues on Global Blue? Get help pending when official support gets back to you!

Global Blue - Shop Tax Free
Info:
company: Global Blue Marketing Services Ltd
: https://www.globalblue.com/help
: www.globalblue.com
Chat with our AI-based Global Blue Support
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Bugs issue

Barcode reader does not work properly

Fix: 1. Ensure good lighting: Make sure you are in a well-lit area when using the barcode scanner. Poor lighting can affect the scanner's ability... ⇲

Global Blue does not recognize transaction ID

Fix: 1. Double-check the transaction ID: Ensure you are entering the correct transaction ID without any typos. 2. Restart the app: Close the app... ⇲
 
Payments issue

Cannot add refund method

Fix: 1. Check for app updates: Ensure you are using the latest version of the app by checking the App Store for updates. 2. Review refund method... ⇲

Technical errors when updating payment method

Fix: 1. Verify your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause errors when updating paymen... ⇲

Pending refunds take too long

Fix: 1. Check refund status: Use the app to check the status of your pending refunds. If there is a tracking feature, utilize it to get updates.... ⇲

Unexpected currency conversion

Fix: 1. Check settings: Go to the app settings and ensure that your preferred currency is set correctly. 2. Review transaction details: Before c... ⇲

Global Blue does not provide refund tracking

Fix: 1. Keep records: Maintain a personal record of your refund requests and any confirmation emails or receipts. 2. Contact customer service: I... ⇲

Inconsistent refund amounts

Fix: 1. Review transaction details: Double-check the details of your purchases and the refund policies of the stores to understand the amounts.... ⇲
 
Support issue

No clear instructions

Fix: 1. Explore the app: Navigate through the app to find any help or FAQ sections that may provide guidance on using the app features. 2. Check... ⇲

Customer service is hard to reach

Fix: 1. Use alternative contact methods: If phone support is difficult to reach, try contacting customer service via email or social media for as... ⇲

Rude customer service at tax refund locations

Fix: 1. Remain calm: If you encounter rude service, try to remain calm and polite. This can sometimes help de-escalate the situation. 2. Ask for... ⇲

No contact phone numbers available

Fix: 1. Use email or social media: If no phone numbers are available, reach out to customer service via email or their official social media chan... ⇲
 
UI issue

Inability to view purchases without store document number

Fix: 1. Keep your store document number handy: Always save or take a picture of your store document number when making purchases to ensure you ca... ⇲
 
Messages issue

No built-in communication feature

Fix: 1. Use email or social media: If the app lacks a communication feature, consider reaching out to Global Blue through their official email or... ⇲
 
Crashes issue

Global Blue crashes

Fix: 1. Update the app: Ensure you have the latest version of the app by checking the App Store for updates. 2. Restart your iPhone: A simple re... ⇲
 
Updates issue

Incorrect passport expiry date not updating

Fix: 1. Manually enter the expiry date: Go to the passport section in the app and manually enter the correct expiry date. 2. Check for app updat... ⇲
 
Security issue

Lack of security

Fix: 1. Enable two-factor authentication: If available, enable two-factor authentication for added security on your account. 2. Use strong passw... ⇲

Hacked accounts

Fix: 1. Change your password immediately: If you suspect your account has been hacked, change your password to a strong, unique one. 2. Enable t... ⇲
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 what users are saying
Good experience
56.9%

Bad experience
38.2%

Neutral
4.9%

~ from our NLP analysis of 819 combined software ratings.

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 Private Data Global Blue collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Usage Data
    • Diagnostics