fix problems on EL AL [iphone]

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—— Run into issues on EL AL? Get help pending when official support gets back to you!

EL AL
Info:
company: EL AL Israel Airlines Ltd.
: https://www.elal.com/he/about-ELAL/About-ELAL/Contact-Us/Pages/Contact-Us.aspx
: www.elal.com
Chat with our AI-based EL AL Support
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Login issue

Inconsistent login issues

Fix: 1. Reset your password: If you are having trouble logging in, try resetting your password. Go to the login screen and select 'Forgot Passwor... ⇲
 
Customization issue

Limited language options

Fix: 1. Change device language: Go to Settings > General > Language & Region and change your iPhone's language to see if the app updates its lang... ⇲
 
Settings issue

Difficult to update personal information

Fix: 1. Navigate to the profile section: Open the app, go to your profile, and look for an 'Edit' option. Ensure you are following the prompts co... ⇲

Meal plan changes not possible through app

Fix: 1. Use the website: If the app does not allow meal plan changes, try logging into your account on the EL AL website, which may have more opt... ⇲
 
UI issue

Poor navigation and user interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout. Look for a help or tutorial section tha... ⇲

Contact information not easily accessible

Fix: 1. Look for a help or support section: Navigate through the app to find a help or support section where contact information may be listed.... ⇲

Outdated design compared to modern standards

Fix: 1. Familiarize yourself with the layout: Spend time navigating the app to become more comfortable with its design. 2. Provide feedback: Dis... ⇲
 
Compatibility issue

Inability to add boarding pass to Wallet

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as this feature may have been added in a recent update. 2. Us... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection. Switch between Wi-Fi and cellular data to see if... ⇲
 
Messages issue

Error messages during check-in

Fix: 1. Ensure all information is correct: Double-check that all entered information (like flight number and personal details) is accurate before... ⇲
 
Payments issue

Payment issues with certain cards

Fix: 1. Check card details: Ensure that the card information entered is correct, including the card number, expiration date, and CVV. 2. Try a d... ⇲
 
Features issue

Lack of useful features compared to competitors

Fix: 1. Explore all app features: Sometimes, features may be hidden or not immediately obvious. Spend time exploring the app to see if there are... ⇲
 
Account issue

Inability to view family members' account information

Fix: 1. Check account settings: Ensure that family accounts are linked properly. Go to your account settings and look for options to manage famil... ⇲
 
Support issue

Frustrating customer service access

Fix: 1. Use the app's help section: Look for a help or FAQ section within the app that may provide answers to common questions. 2. Check the web... ⇲
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 what users are saying
Good experience
81.1%

Bad experience
16.0%

Neutral
3.0%

~ from our NLP analysis of 871 combined software ratings.

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 Private Data EL AL collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics