fix problems on Gett [iphone]

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—— Run into issues on Gett? Get help pending when official support gets back to you!

Gett - Ground Transportation
Info:
company: GT Get Taxi Ltd.
: https://gett.com/uk/contact/
: www.gett.com
Chat with our AI-based Gett Support
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Payments issue
Cancellation fees charged even when drivers refuse rides

Fix: If you are charged a cancellation fee after a driver refuses your ride, take a screenshot of the notification and your ride history. Use the... »»
App lacks Apple Pay support

Fix: If you prefer using Apple Pay, consider linking a debit or credit card to your account as an alternative payment method. This can often be d... »»
Double charging for rides possible

Fix: To avoid double charges, always confirm your payment method before completing a ride. Check your bank statement after each ride to ensure yo... »»
Drivers may add unauthorized tips

Fix: Before confirming your payment, review the fare breakdown to ensure that the tip amount is correct. If you notice an unauthorized tip, take... »»
 
Support issue
Poor customer service response

Fix: If you encounter issues with customer service, try reaching out during non-peak hours when response times may be quicker. Use the in-app sup... »»
Drivers can be unresponsive or ignore calls

Fix: If a driver is unresponsive, try sending a message through the app instead of calling. This can sometimes elicit a quicker response. OR I... »»
Inability to easily communicate issues with drivers

Fix: Use the in-app messaging feature to communicate with drivers directly. This can often be more effective than trying to call them. OR If y... »»
 
Bugs issue
App frequently shows incorrect driver location

Fix: Ensure that your GPS settings are enabled and that the app has permission to access your location. This can improve the accuracy of the driv... »»
Drivers may not follow designated pick-up spots

Fix: When booking your ride, clearly communicate your exact pick-up location in the app. You can also send a message to the driver with specific... »»
 
Customization issue
No option for higher-end or luxury vehicles

Fix: If you are looking for a luxury vehicle, consider using alternative ride-hailing apps that specialize in premium services. Research local op... »»
 
Network issue
App can experience server errors

Fix: If you encounter server errors, try closing the app completely and reopening it. This can often resolve temporary issues. OR Check your i... »»
Limited availability of drivers during peak times

Fix: To increase your chances of getting a ride during peak times, try to book your ride in advance if possible. This can help secure a driver be... »»
 
Account issue
Lack of accountability for driver behavior

Fix: If you experience poor behavior from a driver, use the app's rating and feedback system to report your experience. This can help improve dri... »»
Difficulties in creating an account

Fix: If you are having trouble creating an account, ensure that you are using a valid email address and that your internet connection is stable.... »»
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.0%

Bad experience
3.3%

Neutral
0.7%

~ from our NLP analysis of 12,311 combined software ratings.

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 Private Data Gett collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts