fix problems on Galileo [iphone]

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—— Run into issues on Galileo? Get help pending when official support gets back to you!

Galileo: Medical Care
Info:
company: Galileo IO
: https://galileo.io/contact-us/
: galileo.io
Chat with our AI-based Galileo Support
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Network issue

Inconsistent communication from providers

Fix: Keep a record of all communications with your providers, including dates and times. This can help you track responses and follow up more eff... ⇲
 
Bugs issue

Technical issues with app functionality

Fix: Make sure that your app is updated to the latest version. Go to the App Store, tap on your profile icon at the top right, and scroll down to... ⇲
 
Account issue

Lack of accountability for errors

Fix: Document any errors you encounter within the app, including screenshots and detailed descriptions. This can help you address the issue more... ⇲

Difficulty in getting medication refills

Fix: Use the app's prescription management feature to request refills directly from your provider. Make sure to provide all necessary information... ⇲

Inability to get timely follow-ups

Fix: Set reminders for yourself to follow up with your provider if you do not receive a response within a reasonable timeframe. This can help ens... ⇲
 
Privacy issue

Anonymous responses from medical professionals

Fix: If you prefer to know who you are communicating with, express this preference directly in your messages to the provider. Ask for their name... ⇲
 
Ads issue

Misleading marketing regarding service speed

Fix: If you feel that the service speed does not match what was advertised, keep a log of your experiences, including wait times and response tim... ⇲
 
Payments issue

Billing issues and unwarranted claims

Fix: Review your billing statements carefully and keep records of all transactions. If you notice discrepancies, document them and prepare to dis... ⇲
 
Compatibility issue

Limited availability of providers

Fix: If you find that providers are not available when you need them, consider adjusting your search criteria within the app to include a wider r... ⇲
 
Support issue

Inadequate support for urgent situations

Fix: For urgent situations, consider using the app to find urgent care facilities or emergency services nearby. This can provide immediate assist... ⇲

Poor customer service

Fix: Document your interactions with customer service, including dates, times, and the nature of your inquiries. This can help you track your iss... ⇲
 
UI issue

Frustrating user experience with long wait times

Fix: To improve your experience, try to use the app during less busy hours, such as early mornings or late evenings, when wait times may be short... ⇲
 
Settings issue

Confusing process for prescription management

Fix: Take time to familiarize yourself with the prescription management section of the app. Look for tutorials or help sections that explain how... ⇲
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 what users are saying
Good experience
84.9%

Bad experience
14.1%

Neutral
1.0%

~ from our NLP analysis of 1,518 combined software ratings.

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 Private Data Galileo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location