fix problems on Zwift Companion [iphone]

—— Run into issues on Zwift Companion? Get help pending when official support gets back to you!

Zwift Companion

Info:

company: Zwift, Inc

: https://support.zwift.com

: www.zwift.com

Chat with our AI-based Zwift Companion Support

🛠️ Common Zwift Companion Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Zwift Companion does not display full screen on iPad

Fix: Check if the app is running in compatibility mode. Go to the iPad's Settings > Display & Brightness > View (Display Zoom) and select 'Standa... ⇲

Missing average speed metric

Fix: Check the app settings to see if the average speed metric can be enabled. Open the Zwift Companion app, navigate to Settings > Metrics, and... ⇲

Bugs issue

Inaccurate heart rate readings

Fix: Ensure that your heart rate monitor is properly paired with the app. Go to the Bluetooth settings on your iPhone and make sure the heart rat... ⇲

Zwift Companion fails to display live map during rides

Fix: Check the app settings to ensure that the live map feature is enabled. Navigate to Settings > Map and toggle the live map option. OR If t... ⇲

Account issue

Users cannot access full stats without starting a ride

Fix: To view stats without starting a ride, try accessing the 'History' or 'Profile' section of the app. This may allow you to see past ride stat... ⇲

Syncing issue

Companion app sometimes fails to pair with Apple Watch

Fix: Ensure that both the Zwift Companion app and the Apple Watch app are updated to the latest versions. Check for updates in the App Store and... ⇲

Heart rate monitor pairing issues

Fix: Ensure that the heart rate monitor is charged and within range of your device. Try moving closer to the device to establish a connection.... ⇲

Network issue

Zwift Companion frequently loses connection during rides

Fix: Check your internet connection. Ensure that you have a stable Wi-Fi connection or cellular data. If using Wi-Fi, try moving closer to the ro... ⇲

UI issue

Companion app lacks real-time map view

Fix: Check the app settings to see if there is an option to enable the real-time map view. Navigate to Settings > Map and ensure that the feature... ⇲

Inability to skip back to previous workout blocks

Fix: Check if there is a feature in the app settings that allows you to navigate through workout blocks. Look for options under the workout secti... ⇲

Companion app does not keep user centered in the list

Fix: Check the app settings for any options related to user positioning or centering in lists. Adjust these settings if available. OR If this... ⇲

Companion app does not show slope grade

Fix: Check the app settings to see if there is an option to enable slope grade display. Navigate to Settings > Metrics and look for slope grade o... ⇲

Permissions issue

Zwift Companion automatically accesses photos without permission

Fix: Go to your iPhone's Settings > Privacy > Photos and check the permissions for the Zwift Companion app. Change the setting to 'Never' or 'Sel... ⇲

Slow issue

Delay in displaying ride data

Fix: Ensure that your device is not overloaded with background apps. Close any unnecessary apps running in the background to free up resources.... ⇲

Updates issue

Recent updates removed useful features

Fix: Check the app's update notes in the App Store to see if the features have been moved or renamed. Sometimes features are relocated rather tha... ⇲

Crashes issue

Zwift Companion crashes or fails to read data intermittently

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to free... ⇲

Difficulty in logging in due to bugs

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲

Compatibility issue

Limited Bluetooth connections on Apple TV affect functionality

Fix: Check the Bluetooth settings on your Apple TV to see how many devices are currently connected. Disconnect any unnecessary devices to free up... ⇲

Inconsistent performance across devices

Fix: Ensure that all devices are updated to the latest software versions. Check for updates on each device and install them as needed. OR Try... ⇲

Customization issue

Companion app lacks customization options for events

Fix: Check the app settings for any customization options under Events. Look for settings that allow you to adjust notifications or event details... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.9%

Bad experience

2.7%

Neutral

2.4%

~ from our NLP analysis of 26,213 combined software ratings.

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Private Data Zwift Companion collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data