fix problems on Hohem Joy [iphone]

—— Run into issues on Hohem Joy? Get help pending when official support gets back to you!

Hohem Joy

Info:

company: Shenzhen Hohem Technology Co.,Ltd

: https://www.hohem.cn

: www.hohem.cn

Chat with our AI-based Hohem Joy Support

🛠️ Common Hohem Joy Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No audio for videos

Fix: Check the microphone settings in the app. Go to the settings menu and ensure that the microphone is enabled for video recording. If it is di... ⇲

Gimbal wheel does not support zooming

Fix: Check if the gimbal has a firmware update available. Go to the app settings and look for firmware updates. If available, follow the instruct... ⇲

Camera issue

Camera focus is unreliable

Fix: Manually adjust the focus by tapping on the screen where you want the focus to be. This can help ensure that the camera locks onto the desir... ⇲

Hohem Joy does not auto focus on targets

Fix: Manually tap on the subject you want to focus on before starting the recording. This will help the camera lock focus on the desired target.... ⇲

Bugs issue

AI tracking loses track of objects

Fix: Ensure that the object you are tracking is well-lit and clearly visible. Poor lighting can affect the AI's ability to track objects effectiv... ⇲

Gesture controls sometimes fail

Fix: Make sure you are using the correct gestures as specified in the user manual. Practice the gestures in a well-lit area to improve recognitio... ⇲

Remote control functionality not working

Fix: Ensure that the remote control is properly paired with the gimbal. Go to the Bluetooth settings on your iPhone and check if the remote is co... ⇲

Video issue

Inability to film long videos

Fix: Check the app settings for any recording time limits. If there is a setting that restricts recording time, disable it if possible. OR Ens... ⇲

Failed to save recordings

Fix: Check the app's permissions to ensure it has access to your device's storage. Go to your iPhone's settings, find the app, and ensure that st... ⇲

Footage erased after recording

Fix: Check the app's settings for any auto-delete options that may be enabled. Disable any such options to prevent future footage loss. OR Aft... ⇲

Recording time is limited

Fix: Check if there are any settings in the app that limit recording time. Disable any such settings if they exist. OR Ensure that your device... ⇲

Settings issue

Lack of standard tracking options

Fix: Explore the app settings to see if there are any tracking modes that can be enabled or adjusted. Look for options like 'Follow Mode' or 'Loc... ⇲

Network issue

Bluetooth connection issues

Fix: Turn off Bluetooth on your iPhone and then turn it back on. This can help reset the connection and resolve issues. OR Forget the gimbal i... ⇲

Freezing issue

Hohem Joy freezes frequently

Fix: Close the app completely and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe the app off the... ⇲

Security issue

Malignant website warning

Fix: Ensure that you are accessing the official website for the app. Double-check the URL for any typos or errors. OR Clear your browser cache... ⇲

Compatibility issue

Incompatibility with certain devices

Fix: Check the app's compatibility list on the App Store to ensure your device is supported. If not, consider using a compatible device for the a... ⇲