fix problems on ZY Cami [iphone]

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—— Run into issues on ZY Cami? Get help pending when official support gets back to you!

ZY Cami
Info:
company: 桂林智神信息技术有限公司
: https://www.zhiyun-tech.com
Chat with our AI-based ZY Cami Support
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Network issue

Bluetooth connection issues

Fix: 1. Check Bluetooth Settings: Go to Settings > Bluetooth and ensure Bluetooth is turned on. Make sure your device is connected to the correct... ⇲
 
Freezing issue

ZY Cami freezes during recording

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer models) to see all open apps. Swipe up on any u... ⇲
 
Audio issue

Audio recorded from wrong microphone

Fix: 1. Check Microphone Settings: In the app, look for audio settings and ensure the correct microphone is selected. If there’s an option to cho... ⇲
 
UI issue

Inconsistent portrait/landscape mode

Fix: 1. Lock Orientation: Swipe down from the top-right corner to access the Control Center and ensure that the orientation lock is off. This all... ⇲

User interface is confusing

Fix: 1. Explore Tutorials: Look for any built-in tutorials or help sections within the app that can guide you through its interface. 2. Customize... ⇲

ZY Cami is not user-friendly

Fix: 1. Explore Help Resources: Look for help sections, FAQs, or tutorials within the app to better understand its functionalities. 2. Customize... ⇲
 
Permissions issue

Requires location access to function

Fix: 1. Adjust Location Settings: Go to Settings > Privacy > Location Services. Set ZY Cami to 'While Using the App' to limit location access. 2.... ⇲
 
Payments issue

Subscription required for basic features

Fix: 1. Explore Free Features: Check the app’s settings or help section to see what features are available for free. Sometimes, there are hidden... ⇲
 
Functionality issue

Limited functionality without app

Fix: 1. Familiarize with App Features: Spend some time exploring the app to understand its functionalities. Check the help section or tutorials w... ⇲
 
Tracking issue

Tracking feature is unreliable

Fix: 1. Check Settings: Ensure that tracking settings are properly configured within the app. Look for any options that may need to be enabled. 2... ⇲
 
Crashes issue

Guided recording crashes

Fix: 1. Update the App: Ensure you have the latest version of ZY Cami installed, as updates often fix bugs that cause crashes. 2. Restart Your De... ⇲
 
Privacy issue

Privacy concerns with data collection

Fix: 1. Review Privacy Settings: Go to Settings > Privacy and check what data ZY Cami is collecting. Adjust permissions as necessary to limit dat... ⇲
 
Customization issue

Inability to customize templates

Fix: 1. Explore Existing Templates: Check if the app has any pre-existing templates that can be modified to suit your needs. 2. Use External Tool... ⇲
 
Bugs issue

Focus/zoom wheel does not function as intended

Fix: 1. Check Settings: Look for any settings related to focus and zoom within the app and ensure they are properly configured. 2. Restart the Ap... ⇲
 
Compatibility issue

ZY Cami does not support HDR recording

Fix: 1. Check for Updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Use Alternative Apps: If HD... ⇲
 
Registration issue

ZY Cami requires registration

Fix: 1. Check for Guest Mode: Look for an option to use the app without registration, such as a guest mode or trial version. 2. Use Temporary Cre... ⇲
 
Security issue

ZY Cami has intrusive security protocols

Fix: 1. Review Security Settings: Go to the app’s settings and see if there are options to adjust security protocols to a less intrusive level. 2... ⇲
 
Camera issue

ZY Cami does not allow easy switching between cameras

Fix: 1. Check Camera Settings: Look for camera settings within the app that may allow you to switch between front and rear cameras more easily. 2... ⇲
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 what users are saying
Bad experience
73.7%

Good experience
20.4%

Neutral
5.9%

~ from our NLP analysis of 186 combined software ratings.

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 Private Data ZY Cami collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location

  Cost of Subscriptions
  1. Prime - Monthly Member: $1.99 Subscribe for 1-month auto-renew ZHIYUN Prime
  2. Prime - Annually Member: $19.99 Subscribe for 12-month auto-renew Prime
  3. Prime+ Monthly Member: $2.49 Subscribe for 1-month auto-renew ZHIYUNPrime+
  4. Prime+ Year Member: $24.99 Subscribe for year auto-renew ZHIYUNPrime+
  5. Prime - Quarterly Member: $5.49 Subscribe for 3-month auto-renew ZHIYUN Prime
  6. Prime+ Quarterly Member: $6.99 Subscribe for 3-month auto-renew ZHIYUNPrime+
  7. Prime - One-Month Pass: $2.99 Purchase for 1-month ZHIYUN Prime
  8. Prime+ One-Year Pass: $29.99 Purchase for 12-month ZHIYUN Prime+
  9. Prime One-Year Pass: $22.99 Purchase for 12-month ZHIYUN Prime
  10. Prime+ One-Month Pass: $3.99 Purchase for 1-month ZHIYUN Prime+