fix problems on Moment Garden [iphone]

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—— Run into issues on Moment Garden? Get help pending when official support gets back to you!

Moment Garden: Your Baby Album
Info:
company: Contarini Ventures, LLC
: http://momentgarden.com
: momentgarden.com
Chat with our AI-based Moment Garden Support
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Uploads issue

Green tiles for uploaded photos

Fix: 1. This may indicate a loading issue. Ensure you have a strong internet connection. 2. Try refreshing the app by pulling down on the screen... ⇲

Single photo upload limitation

Fix: 1. Check if there is an option in the app settings to enable batch uploads. If not, consider uploading photos in smaller groups if the app a... ⇲
 
Notifications issue

Notifications not working

Fix: 1. Check your notification settings by going to Settings > Notifications > Moment Garden and ensure that notifications are enabled. 2. Also,... ⇲
 
Slow issue

Slow upload times for videos

Fix: 1. Ensure you are connected to a strong Wi-Fi network, as video uploads can be large and require good bandwidth. 2. Try uploading videos dur... ⇲
 
UI issue

Difficult to navigate between photos

Fix: 1. Familiarize yourself with the app's interface by exploring the settings and help sections. 2. Use gestures like swiping left or right to... ⇲
 
Support issue

Inconsistent customer service

Fix: 1. Keep a record of your inquiries and responses. If you have not received a response, try resending your inquiry after a few days. 2. Check... ⇲

No response to customer inquiries

Fix: 1. Keep a record of your inquiries and try reaching out again after a few days. 2. Check if there are alternative contact methods, such as s... ⇲
 
Downloads issue

Metadata issues with downloaded photos

Fix: 1. Check the app settings to see if there is an option to include metadata when downloading photos. 2. If metadata is missing, consider usin... ⇲

Inability to download uploaded photos

Fix: 1. Check the app settings to see if there is an option to enable photo downloads. 2. Try logging out and logging back into your account to r... ⇲
 
Glitches issue

Glitches with paid membership features

Fix: 1. Ensure your subscription is active by checking your account settings in the app. 2. Log out and log back into your account to refresh you... ⇲
 
Freezing issue

Moment Garden hangs on opening

Fix: 1. Force close the app and restart your iPhone as described earlier. 2. Check for updates in the App Store and install any available updates... ⇲
 
Customization issue

Tricky photo book creation process

Fix: 1. Follow any in-app tutorials or guides for creating photo books. 2. Take your time to explore each step of the process to familiarize your... ⇲
 
Print issue

Poor photo quality in printed books

Fix: 1. Ensure that the photos you are uploading are of high resolution. Use the highest quality images available on your device. 2. Check the ap... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Ensure your iPhone is updated to the latest iOS version, as app crashes can be related to compatibility issues. 2. Clear the app's cache... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.8%

Bad experience
2.0%

Neutral
1.2%

~ from our NLP analysis of 3,716 combined software ratings.

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Momatu: Family Photo Album
Baby Diaries - Book Journal
Baby Book Milestones: BabyPage
The Short Years Baby Book
Baby Book : Folio

 Private Data Moment Garden collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Moment Garden Star: $4.99 Enjoy premium features such as longer video uploads, high definition video, Montage Moments and Hidden Moments for a single garden.
  2. Moment Garden Star - 2x: $8.99 Enjoy premium features such as longer video uploads, high definition video, Montage Moments and Hidden Moments for a two gardens.
  3. Moment Garden Star - All: $49.99 Longer videos and multiple images for moments
  4. Moment Garden Star: $49.99 Enjoy premium features such as longer video uploads, high definition video, Montage Moments and Hidden Moments for a single garden.
  5. Moment Garden Star - 3x: $11.99 Enjoy premium features such as longer video uploads, high definition video, Montage Moments and Hidden Moments for three gardens.
  6. Moment Garden Star - Unlimited: $49.99 Unlimited children and family members.
  7. Moment Garden Star - 2x: $89.99 Enjoy premium features such as longer video uploads, high definition video, Montage Moments and Hidden Moments for a two gardens.
  8. Moment Garden Star - All: $4.99 Longer video uploads and multiple pictures
  9. Unlock Moment Garden: $49.99 Unlimited children and family members.
  10. Moment Garden Star - 4x: $13.99 Enjoy premium features such as longer video uploads, high definition video, Montage Moments and Hidden Moments for four gardens.