fix problems on BackThen Family & Ba [iphone]

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—— Run into issues on BackThen Family & Ba? Get help pending when official support gets back to you!

BackThen Family & Baby Photos
Info:
company: Back Then Digital Ltd
: https://support.backthen.app/
: www.backthen.com
Chat with our AI-based BackThen Family & Ba Support
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Payments issue
Monthly subscription required

Fix: If the monthly subscription is a concern, consider whether you can utilize the app's features effectively within the free tier. Limit your u... ⇲
High cost compared to previous service

Fix: Evaluate the features you are using and determine if they justify the cost. If not, consider downgrading to a lower tier or using alternativ... ⇲
 
Compatibility issue
No desktop access

Fix: As a workaround, you can use your iPhone to access the app and manage your photos. If you need to view or edit photos on a larger screen, co... ⇲
Lack of web version functionality

Fix: As a workaround, use your iPhone to access the app and manage your photos. If you need to share photos with others, consider using a differe... ⇲
Limited features for non-smartphone users

Fix: For family members without smartphones, consider creating a shared album on a different platform that allows easier access for non-smartphon... ⇲
 
Downloads issue
Difficult photo download process

Fix: To simplify the photo download process, familiarize yourself with the app's interface. Look for any 'Download' or 'Export' options within th... ⇲
Unorganized photo downloads

Fix: To keep your downloads organized, create a consistent naming convention for your files and folders. For example, use dates and event names t... ⇲
 
Customization issue
Complicated captioning process

Fix: To make captioning easier, draft your captions in a notes app before entering them into the BackThen app. This allows you to refine your tex... ⇲
 
Account issue
Limited number of users per account

Fix: If you need to share photos with more users, consider creating separate accounts for family members and sharing access to specific albums or... ⇲
 
Syncing issue
Inconsistent photo date saving

Fix: To address date inconsistencies, manually check and edit the date and time of photos after uploading them. This can usually be done in the a... ⇲
 
UI issue
BackThen Family & Ba navigation issues

Fix: Take some time to explore the app's interface thoroughly. Familiarize yourself with the layout and features. You can also look for user guid... ⇲
 
Support issue
Poor customer support for family invites

Fix: If you encounter issues with family invites, try to troubleshoot by ensuring that all family members have the latest version of the app inst... ⇲
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 what users are saying
Good experience
97.2%

Bad experience
1.6%

Neutral
1.1%

~ from our NLP analysis of 23,872 combined software ratings.

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 Private Data BackThen Family & Ba collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. VIP - Monthly payment: $4.99 Keep unlimited photos & videos safe & secure.
  2. VIP - Monthly payment: $4.99 Keep unlimited photos & videos safe & secure.