fix problems on Philz Coffee [iphone]

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—— Run into issues on Philz Coffee? Get help pending when official support gets back to you!

Philz Coffee
Info:
company: Philz Coffee
: https://www.philzcoffee.com/app-faq
: www.philzcoffee.com
Chat with our AI-based Philz Coffee Support
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Features issue

No rewards or points program

Fix: While the app may not have a built-in rewards program, consider keeping track of your purchases manually. You can create a simple spreadshee... ⇲

No estimated wait time before payment

Fix: If the app does not provide an estimated wait time, consider calling the store directly after placing your order to inquire about the expect... ⇲

Cannot order multiple drinks at once

Fix: If the app does not allow multiple orders, try placing separate orders for each drink. This may be a workaround until the app updates to all... ⇲

Philz Coffee does not allow canceling orders

Fix: If you need to cancel an order, check if there is a cancellation option in the app under your order history. If not, consider reaching out t... ⇲

Inconsistent drink pickup timing

Fix: If you notice inconsistent pickup times, try to arrive at the store a few minutes earlier than the estimated time to ensure you receive your... ⇲
 
UI issue

Keyboard entry issues for credit card payment

Fix: If you are experiencing keyboard issues, try restarting the app. Close it completely and reopen it to see if the keyboard functions correctl... ⇲

Order confirmation pop-up not clear

Fix: After placing an order, take a screenshot of the confirmation pop-up for your records. This way, you can refer back to it if needed. OR I... ⇲

Location selection text is too small

Fix: If the text is too small, try adjusting the text size on your iPhone. Go to Settings > Display & Brightness > Text Size and adjust the slide... ⇲
 
Freezing issue

Philz Coffee freezes during payment

Fix: If the app freezes, try clearing the app's cache. Go to Settings > Philz Coffee and look for an option to clear cache or data. If not availa... ⇲
 
Payments issue

Difficult to check out

Fix: If the checkout process is confusing, take your time to read each step carefully. Make sure to follow the prompts and check for any highligh... ⇲

Cannot combine multiple gift cards for payment

Fix: If the app does not allow combining gift cards, consider using one gift card for the full amount and paying the remaining balance with anoth... ⇲
 
Settings issue

Hot/iced selection not saved

Fix: When placing an order, make sure to double-check your selection before finalizing the order. If the app does not save your preference, consi... ⇲

Special instructions not saved

Fix: When entering special instructions, make sure to double-check that they are saved before finalizing your order. If they are not saving, try... ⇲

Philz Coffee does not save favorite orders effectively

Fix: If the app is not saving your favorite orders, try logging out and back in to refresh your account settings. This may help the app recognize... ⇲
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 what users are saying
Good experience
76.7%

Bad experience
16.7%

Neutral
6.7%

~ from our NLP analysis of 30 combined software ratings.

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 Private Data Philz Coffee collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics