fix problems on Austrian [iphone]

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—— Run into issues on Austrian? Get help pending when official support gets back to you!

Austrian
Info:
company: Austrian Airlines AG
: https://www.austrian.com/Contact.aspx?cc=US&sc_lang=en
: www.austrian.com
Chat with our AI-based Austrian Support
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Login issue
Cannot log in

Fix: 1. Reset your password: If you’re having trouble logging in, try resetting your password. On the login screen, tap 'Forgot Password?' and fo... »»
 
Bugs issue
Inconsistent boarding pass generation

Fix: 1. Re-enter your flight details: Sometimes, re-entering your flight information can help generate the boarding pass correctly. Go to the 'My... »»
Inability to track flights accurately

Fix: 1. Refresh flight status: Manually refresh the flight status in the app by pulling down on the screen to ensure you have the latest informat... »»
 
Compatibility issue
Limited functionality

Fix: 1. Explore all app features: Make sure you are familiar with all the features available in the app. Check the help section or user guide wit... »»
App does not recognize EU passport

Fix: 1. Ensure correct entry: Double-check that you are entering your passport details correctly, including the passport number and expiration da... »»
App does not support certain visa options

Fix: 1. Check visa requirements: Verify the visa requirements for your destination on the official government website or the airline's website to... »»
 
UI issue
Difficult to navigate

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout. Look for a tutorial or help section tha... »»
Inaccurate date of birth field

Fix: 1. Manually enter your date of birth: If the app is not recognizing your date of birth, try manually entering it again in the profile settin... »»
 
Notifications issue
Missing notifications for flight changes

Fix: 1. Enable notifications: Go to your iPhone Settings > Notifications > Austrian app and ensure that notifications are enabled. You can also c... »»
 
Account issue
Issues with adding travel documents

Fix: 1. Check document format: Ensure that the travel documents you are trying to add are in a supported format (e.g., PDF, JPEG). If not, conver... »»
Cannot check in or add bags

Fix: 1. Verify flight eligibility: Ensure that your flight allows online check-in and bag additions. Some flights may have restrictions based on... »»
Requires manual entry of passport info

Fix: 1. Use a password manager: Consider using a password manager to store your passport information securely and autofill it when needed. OR... »»
 
Payments issue
Error messages during transactions

Fix: 1. Check payment details: Ensure that your payment information is correct and that your card has sufficient funds. Try using a different pay... »»
 
Slow issue
Confirmation emails are slow

Fix: 1. Check your spam folder: Sometimes, confirmation emails may end up in the spam or junk folder. Make sure to check there if you haven’t rec... »»
 
Uploads issue
Inability to upload frequent flyer information

Fix: 1. Manually enter frequent flyer details: If the upload feature is not working, try entering your frequent flyer number manually in the prof... »»
 
Crashes issue
App crashes when entering booking reference

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve temporary crashes. OR 2. Reinstall the app: If the... »»
 
Support issue
Poor customer service response

Fix: 1. Use in-app support: Check if the app has a support or help section where you can find FAQs or submit a request for assistance. OR 2. U... »»
 
Storage issue
App does not store transaction receipts

Fix: 1. Take screenshots: As a workaround, take screenshots of your transaction confirmations for your records until the app can store them prope... »»
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 what users are saying
Good experience
96.9%

Bad experience
2.0%

Neutral
1.1%

~ from our NLP analysis of 2,244 combined software ratings.

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 Private Data Austrian collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Search History
    • Identifiers
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics