fix problems on Annke Vision [iphone]

—— Run into issues on Annke Vision? Get help pending when official support gets back to you!

Annke Vision

Info:

company: Shenzhen Kean Digital co., LTD.

: http://www.annke.com

Chat with our AI-based Annke Vision Support

🛠️ Common Annke Vision Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Playback feature often fails

Fix: 1. Ensure that your device has the latest version of the Annke Vision app installed. Go to the App Store, search for Annke Vision, and check... ⇲

Annke Vision crashes in landscape mode

Fix: 1. Update the app to the latest version from the App Store, as updates often fix bugs. 2. Restart your iPhone to clear any temporary issues... ⇲

Network issue

Cannot view remotely unless on the same network

Fix: 1. Ensure that your camera settings allow for remote access. Open the Annke Vision app, go to Settings, and check the network settings for r... ⇲

Connection failures despite good internet

Fix: 1. Restart your router to refresh the connection. Unplug it for about 30 seconds and then plug it back in. 2. Check if other devices can con... ⇲

Notifications issue

Motion detection alerts are inaccurate

Fix: 1. Adjust the motion detection sensitivity settings in the app. Go to the camera settings and look for motion detection options. Lower the s... ⇲

Notifications require setup on the device

Fix: 1. Go to the app settings and ensure that notifications are enabled. Check your iPhone's notification settings by going to Settings > Notifi... ⇲

Video issue

Live view pauses unexpectedly

Fix: 1. Check your internet connection. A weak connection can cause the live view to pause. Test your Wi-Fi speed using a speed test app. 2. Rest... ⇲

Limited video preview display

Fix: 1. Check the app settings to see if there are options to adjust the video preview size or quality. 2. Ensure that your device's screen setti... ⇲

UI issue

Difficult to navigate user interface

Fix: 1. Familiarize yourself with the app by exploring each section. Take notes on where key features are located. 2. Look for any user guides or... ⇲

Requires multiple clicks to access features

Fix: 1. Explore the app settings to see if there are options to customize the layout or shortcuts for frequently used features. 2. Create a list... ⇲

Settings issue

Camera favorites do not save

Fix: 1. Ensure that you are logged into your account in the app. Favorites may not save if you are not logged in. 2. Try restarting the app after... ⇲

Bugs issue

Annke Vision requires frequent manual camera re-adding

Fix: 1. Ensure that your camera is connected to the same Wi-Fi network as your iPhone. If the camera loses connection, it may need to be re-added... ⇲

Inconsistent motion alert playback

Fix: 1. Check the motion detection settings and ensure they are configured correctly. Adjust the sensitivity if necessary. 2. Review the app's pl... ⇲

Freezing issue

Annke Vision freezes during stream

Fix: 1. Ensure that your internet connection is stable. Test your Wi-Fi speed and consider moving closer to the router if necessary. 2. Restart t... ⇲

Customization issue

No option to change notification sound

Fix: 1. Check the app settings for any options related to notification sounds. If there are none, the app may not support this feature. 2. Go to... ⇲

Search issue

Unintuitive search for playback

Fix: 1. Familiarize yourself with the search features in the app. Look for filters or sorting options that can help narrow down your search. 2. U... ⇲