fix problems on Ibotta [iphone]

—— Run into issues on Ibotta? Get help pending when official support gets back to you!

Ibotta: Save & Earn Cash Back

Info:

company: Ibotta, Inc.

: https://support.ibotta.com

: ibotta.com

Chat with our AI-based Ibotta Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Inconvenient to use

Fix: Familiarize yourself with the app's layout and features. Spend some time exploring the app to understand where everything is located. Consid... »»

Limited availability of desired items

Fix: Regularly check the app for new offers and items, as availability can change frequently. You can also set alerts for specific items you are... »»

Gameplay issue

Time-consuming video watching for offers

Fix: Plan specific times to watch videos when you have free time, such as during a commute or while doing chores, to make the process feel less b... »»

Short time frames for bonus offers

Fix: Set reminders on your phone for the expiration dates of bonus offers to ensure you do not miss out on them. OR Prioritize offers that hav... »»

UI issue

Missing 'can't find this item' button

Fix: Keep a record of items you cannot find and report them through the app's feedback or support section, even if there is no direct button. Thi... »»

Frustrating receipt submission process

Fix: Take clear, well-lit photos of your receipts and ensure all text is legible before submitting to reduce the chances of rejection. OR Fami... »»

Bugs issue

Inconsistent cash back rewards

Fix: Before making a purchase, double-check the app for the specific cash back amount associated with each item to ensure you are aware of any ch... »»

Compatibility issue

Offers often not valid at certain stores

Fix: Before shopping, verify the list of participating stores for each offer in the app to avoid disappointment at checkout. OR Consider shopp... »»

Support issue

Poor customer service response times

Fix: Utilize the app's FAQ section for common issues, which may provide quicker solutions than waiting for customer service. OR Document your... »»

Unresponsive support for referral credits

Fix: Keep a record of your referral activities and follow up with support if you do not see credits after a reasonable time. OR Share your ref... »»

Glitches issue

Frequent app glitches

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes and performance improvements. OR Clear the app'... »»

Camera issue

Barcode scanner issues

Fix: Ensure that the barcode is well-lit and in focus when scanning. Try to hold the camera steady and at the right distance from the barcode.... »»

Account issue

Difficulty linking loyalty rewards cards

Fix: Double-check that you are entering the correct information for your loyalty card, including any required prefixes or suffixes. OR Try unl... »»

Multiple account issues

Fix: If you have multiple accounts, choose one to use consistently and deactivate or delete the others to avoid confusion. OR Contact support... »»

Payments issue

Missing credits after purchases

Fix: Keep your receipts and document your purchases, then check the app after a few hours to see if the credits appear later. OR If credits ar... »»

High maintenance fees for inactivity

Fix: Engage with the app regularly, even if it’s just checking for offers or watching a video, to avoid inactivity fees. OR Consider setting a... »»

Limited cash back on frequently purchased items

Fix: Look for alternative brands or products that may offer higher cash back rates and consider switching to those when possible. OR Combine c... »»

Syncing issue

Unreliable automatic crediting

Fix: Manually submit receipts for purchases if automatic crediting fails, as this can ensure you receive your cash back. OR Regularly check yo... »»

Notifications issue

Email notification issues

Fix: Check your email settings to ensure that notifications from Ibotta are not being filtered into spam or junk folders. OR Adjust your notif... »»

Settings issue

Unclear offer expiration times

Fix: Regularly check the app for updates on offers and their expiration dates, and take screenshots of offers for your records. OR Set persona... »»

Updates issue

Offers disappearing before shopping

Fix: Check the app frequently for updates on offers and save or activate them as soon as you see them to avoid missing out. OR Create a shoppi... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.7%

Neutral

2.9%

Bad experience

1.4%

~ from our NLP analysis of 1,843,457 combined software ratings.

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Private Data Ibotta collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Contact Info
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics