fix problems on Shake Shack [iphone]

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—— Run into issues on Shake Shack? Get help pending when official support gets back to you!

Shake Shack
Info:
company: Shake Shack
: https://www.shakeshack.com/contact
: www.shakeshack.com
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Notifications issue

Inconsistent notifications for order readiness

Fix: Ensure that notifications are enabled for the Shake Shack app in your phone's settings. Go to Settings > Notifications > Shake Shack and tog... ⇲

Lack of clarity on order status notifications

Fix: Check the app settings to ensure that all notification types are enabled, including order status updates. OR If notifications are unclear... ⇲
 
Settings issue

Limited nutritional information provided

Fix: Visit the Shake Shack website for comprehensive nutritional information, as it may not be fully available in the app. OR Consider using t... ⇲

Inability to cancel orders once placed

Fix: Check the app for a 'Cancel Order' option immediately after placing an order. If it’s not available, you may need to wait until the order is... ⇲

No option to save delivery addresses or instructions

Fix: Check the app settings for a 'Saved Addresses' feature. If it’s not available, consider keeping a note of your addresses for quick entry.... ⇲

No identification for pickup orders at locations

Fix: When placing a pickup order, make sure to include your name and order number in the notes section if available. OR Consider calling the r... ⇲
 
Bugs issue

Frequent app errors during order placement

Fix: Try clearing the app cache by going to Settings > General > iPhone Storage > Shake Shack > Offload App. This can help resolve temporary glit... ⇲

Vague error messages during order submission

Fix: Take note of the specific error message and try to troubleshoot based on common issues, such as payment problems or connectivity issues. O... ⇲
 
Syncing issue

Order history does not retain items for reordering

Fix: Check if there is a 'Favorites' or 'Recent Orders' section in the app where you can manually save items for easy reordering. OR If the or... ⇲
 
Payments issue

No Apple Pay or autofill options for payment

Fix: Check if Apple Pay can be enabled in the app settings under payment options. If not, consider using a different payment method that is avail... ⇲

Shake Shack does not retain saved payment information

Fix: Check the app settings to ensure that payment information is saved correctly. You may need to re-enter your payment details. OR If the ap... ⇲
 
UI issue

Curbside pickup option disappears

Fix: Make sure you are selecting a location that offers curbside pickup. Some locations may not have this option available at all times. OR If... ⇲

Poor user interface for navigating menu

Fix: Familiarize yourself with the app layout by exploring different sections. Look for a 'Menu' tab that may provide a clearer view of available... ⇲
 
Support issue

Delayed customer support response for delivery issues

Fix: Use the in-app chat feature if available, as it may provide quicker responses than email or phone support. OR Check the FAQ section in th... ⇲

No direct contact option for Shake Shack support

Fix: Look for a 'Help' or 'Support' section in the app where you may find contact information or a form to submit inquiries. OR Visit the Shak... ⇲

Rude or inattentive staff during pickup

Fix: If you experience poor service, consider providing feedback directly to the restaurant management through the app or website. OR Try visi... ⇲
 
Crashes issue

Shake Shack freezes or crashes during checkout

Fix: Force close the app by swiping up from the bottom of the screen and swiping the Shake Shack app off the screen. Then reopen the app and try... ⇲
 
Compatibility issue

Inconsistent availability of menu items at locations

Fix: Check the app for the specific location's menu before placing an order to ensure the items you want are available. OR If your desired ite... ⇲

Shake Shack does not function properly on certain devices

Fix: Ensure that your device's operating system is updated to the latest version, as compatibility issues may arise with older versions. OR If... ⇲
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 what users are saying
Good experience
95.6%

Bad experience
2.7%

Neutral
1.6%

~ from our NLP analysis of 491,898 combined software ratings.

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 Private Data Shake Shack collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics