fix problems on BlackBerry Access [iphone]

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—— Run into issues on BlackBerry Access? Get help pending when official support gets back to you!

BlackBerry Access
Info:
company: BlackBerry Corporation
: http://global.blackberry.com/en/support/contact.html
: us.blackberry.com
Chat with our AI-based BlackBerry Access Support
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UI issue

inconsistent copy/paste integration

Fix: 1. Ensure that you have granted the BlackBerry Access app permission to access the clipboard. Go to Settings > Privacy > Clipboard and check... ⇲

distorted web pages

Fix: 1. Check your internet connection to ensure it is stable. 2. Clear the app cache by going to Settings > General > iPhone Storage > BlackBerr... ⇲
 
Links issue

links fail to open

Fix: 1. Check if the links are being blocked by any security settings in the app. Go to the app settings and look for any options related to link... ⇲
 
Crashes issue

BlackBerry Access crashes frequently

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Clear the app cache and data... ⇲
 
Installation issue

proxy errors require reinstallation

Fix: 1. Check your proxy settings by going to Settings > Wi-Fi and tapping on the information icon next to your connected network. Ensure that th... ⇲

requires constant reinstallation

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Clear the app cache by going... ⇲
 
Updates issue

scrolling issues after iOS update

Fix: 1. Restart your iPhone to refresh the system. 2. Check for any updates for the BlackBerry Access app in the App Store and install them. 3. C... ⇲
 
Loading issue

hard to launch app

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Clear the app cache by going... ⇲
 
Login issue

frequent credential re-entry

Fix: 1. Ensure that you have enabled 'Remember Password' in the app settings. 2. Check your iPhone's settings to ensure that the app has permissi... ⇲
 
Slow issue

BlackBerry Access slows down device

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > BlackBerry Access and selecting 'Offload App'. 2. Close any backgro... ⇲
 
Compatibility issue

incompatible with video conferencing apps

Fix: 1. Check for any updates for both BlackBerry Access and the video conferencing apps in the App Store and install them. 2. Ensure that your i... ⇲
 
Search issue

non-searchable SharePoint lists

Fix: 1. Ensure that you are connected to a stable internet connection. 2. Check the app settings to see if there are any options related to searc... ⇲
 
Customization issue

unusable custom web parts

Fix: 1. Check if the custom web parts are compatible with the current version of BlackBerry Access. 2. Clear the app cache by going to Settings >... ⇲
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 what users are saying
Bad experience
61.5%

Good experience
27.3%

Neutral
11.2%

~ from our NLP analysis of 322 combined software ratings.

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 Private Data BlackBerry Access collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Browsing History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Diagnostics