fix problems on Crew [iphone]

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—— Run into issues on Crew? Get help pending when official support gets back to you!

CrewMobile
Info:
company: CAE Flight Services USA Inc.
: https://www.cae.com/civil-aviation/aviation-software/flight-operations-solutions/crew-management/
: www.cae.com
Chat with our AI-based Crew Support
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Screen issue

Screen jumps to top of calendar

Fix: Try to avoid scrolling too quickly through the calendar. If the app has a 'Today' button, use it to return to the current date instead of sc... ⇲
 
Updates issue

Not working since last update

Fix: First, try restarting your iPhone. This can often resolve temporary glitches after an update. If that doesn't work, check for any additional... ⇲
 
Login issue

Long login delays after password changes

Fix: After changing your password, ensure that you are entering the new password correctly. If you have saved the old password in your device's p... ⇲
 
Settings issue

Lacks settings for default alarm tone

Fix: Check the app's settings to see if there is an option to set a default alarm tone. If not, you may need to manually select the alarm tone ea... ⇲
 
UI issue

No hyperlink for tail number tracking

Fix: If the app does not support hyperlinks, consider copying the tail number and pasting it into a web browser manually to track it. This is a s... ⇲

Returns to beginning of roster after trip pairing

Fix: After pairing a trip, try to navigate back to the roster manually instead of relying on the app to remember your last position. This may hel... ⇲

Information spread across multiple menus

Fix: Familiarize yourself with the app's layout and create a personal guide or cheat sheet for quick reference to the information you need most o... ⇲

New calendar view lacks visibility

Fix: Adjust the display settings within the app to see if there are options for changing the calendar view (e.g., switching from month view to we... ⇲

Print is small and faint

Fix: Before printing, check the print settings on your device. Adjust the scale or zoom settings to increase the size of the printed output. OR... ⇲

Changes made have degraded usability

Fix: Explore the app's settings to see if there are options to revert to previous settings or layouts that you found more user-friendly. OR Co... ⇲

No visual indicators for duty types

Fix: If the app does not provide visual indicators, consider creating a personal legend or key that you can reference while using the app to reme... ⇲

Crew is difficult to use

Fix: Take some time to explore the app's features and settings thoroughly. Familiarizing yourself with the layout and available options can often... ⇲

Outdated appearance

Fix: While you cannot change the app's design, you can customize your device's settings to improve your overall experience. For example, adjust y... ⇲
 
Network issue

Doesn't work offline

Fix: Ensure that you have downloaded all necessary data for offline use. Go to the app settings and look for options to enable offline mode or do... ⇲
 
Syncing issue

Calendar exports show unnecessary all-day events

Fix: When exporting your calendar, check if there are settings to filter out all-day events. Adjust these settings before exporting to ensure onl... ⇲
 
Support issue

Zero support after update

Fix: Look for user forums or community groups related to the app where you can share experiences and solutions with other users who may have enco... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
84.4%

Good experience
12.5%

Neutral
3.1%

~ from our NLP analysis of 32 combined software ratings.

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 Private Data Crew collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Calendar Sync: $2.99 This feature lets you copy your duties to your device calendar, so you could view it in one place alongside your personal appointments. In your Calendar app, your duties would appear in the CrewMobile calendar. You could also export duties to an ICS file.
  2. Flight Info: $0.99 CrewMobile Advanced Flight Info lets you view additional information about your duty flights. These include passenger count, special service requests and delay details (data availability may vary depending on your airline).
  3. Wake Up Calc: $0.99 CrewMobile Wake Up Calc lets you set an alarm for your duties, so that you are ready in time to report for your sign ons.
  4. CrewWatch: $4.99 This feature lets you check your duties and duty flights on your Apple Watch. You could view details of the next duty or flight coming up, as well as a list of other items over the coming week.
  5. Rules Checker: $2.99 Check period limit summaries for your duties.
  6. Language Packs: $0.99 This feature lets you use CrewMobile in any of these additional languages: Spanish, Chinese, Indonesian.
  7. Open Time: $4.99 Pick up or drop unassigned pairings.
  8. Swaps: $8.99 Search trade board, submit swaps and offers.
  9. Expenses: $2.99 CrewMobile Expenses lets you submit expense claims to your airline quickly and easily, and view their approval status. You can take a photo or screenshot of your receipts with each expense. You can enter details even while offline then submit them later.