fix problems on MyIDgo [iphone]

—— Run into issues on MyIDgo? Get help pending when official support gets back to you!

myIDgo

Info:

company: Lufthansa Industry Solutions AS GmbH

: https://www.myidgo.com

Chat with our AI-based myIDgo Support

🛠️ Common myIDgo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Flight bookings synchronization disabled

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Restart the app afte... ⇲

myIDgo does not function as intended

Fix: Ensure that you have the latest version of the app installed. Go to the App Store, search for myIDgo, and check for updates. OR Clear the... ⇲

Registration issue

Account creation form resets on missed entries

Fix: Make sure to fill out all required fields before submitting the form. If you miss a field, try to fill it out again without refreshing the p... ⇲

Valid work email not accepted

Fix: Ensure that your work email is formatted correctly (e.g., name@company.com) and does not contain any typos. OR Try using a personal email... ⇲

Email verification issues

Fix: Check your spam or junk folder for the verification email. If you find it, mark it as not spam to ensure future emails arrive in your inbox.... ⇲

Account creation fails repeatedly

Fix: Ensure all required fields are filled out correctly and that you are using a valid email address. OR Try creating the account using a dif... ⇲

Compatibility issue

Does not support major airlines

Fix: Check the list of supported airlines within the app settings or help section. If your airline is not listed, consider using the app for othe... ⇲

Not usable for many airline employees

Fix: Check if there are specific settings or permissions required for airline employees to use the app effectively. OR Consider using the app... ⇲

myIDgo does not work in the USA

Fix: Check your location settings and ensure that the app has permission to access your location. OR Try using a VPN to see if that resolves a... ⇲

Screen issue

Blank white screen on app launch

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app. OR Restart your... ⇲

Bugs issue

Frustrating hotel booking process

Fix: Take note of any specific errors you encounter during the booking process and try to complete the booking in smaller steps, confirming each... ⇲

Errors lead to hotel booking issues

Fix: Document any specific error messages you receive and try to troubleshoot based on those messages. Restart the app and try again. OR If po... ⇲

Non-functioning app

Fix: Uninstall the app and reinstall it from the App Store. This can resolve many issues related to app functionality. OR Check your device’s... ⇲

Missing flight numbers in listings

Fix: Refresh the app or log out and log back in to see if the flight numbers appear after a refresh. OR Check the airline’s website directly f... ⇲

Day-of trips listed under Past Trips

Fix: Check the app settings to see if there is an option to filter or sort trips by date, which may help clarify the listings. OR Log out and... ⇲

Search issue

Location input not functional in hotel search

Fix: Check your location settings by going to Settings > Privacy > Location Services and ensure that myIDgo has permission to access your locatio... ⇲

Car rental search function non-functional

Fix: Check your internet connection and ensure it is stable. Try refreshing the app or logging out and back in. OR Consider using a different... ⇲

Syncing issue

Sync button fails after token entry

Fix: Ensure that you are entering the correct token. Double-check for any typos or errors in the token entry. OR Try logging out and logging b... ⇲

Account issue

Password reset impossible

Fix: Ensure you are using the correct email associated with your account. Check your spam folder for the reset email if you don’t see it in your... ⇲

Inability to link work email

Fix: Ensure that your work email is formatted correctly and does not contain any typos. OR Try linking a personal email first, then update you... ⇲

Freezing issue

Hotel booking feature freezes

Fix: Force close the app and reopen it. If the issue continues, try restarting your device. OR Clear the app cache as mentioned earlier, which... ⇲

myIDgo stuck on splash screen

Fix: Force close the app and reopen it. If it remains stuck, try restarting your device. OR Uninstall and reinstall the app to clear any poten... ⇲

Payments issue

Credit card info entry fails

Fix: Double-check that all credit card information is entered correctly, including the card number, expiration date, and CVV. OR Try using a d... ⇲

Booking fees for different airlines

Fix: Review the booking fees before finalizing your purchase to ensure you are aware of any additional costs. OR Consider comparing prices on... ⇲

Discounts not applied during hotel booking

Fix: Double-check that you have entered any discount codes correctly and that they are still valid. OR Try applying the discount code at diffe... ⇲

Updates issue

No improvements made

Fix: Check for app updates regularly in the App Store to ensure you have the latest features and fixes. OR Consider providing feedback through... ⇲

Slow issue

Slow login and updates

Fix: Ensure you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa. OR Close any background ap... ⇲

UI issue

Popup keyboard off-screen

Fix: Try rotating your device to landscape mode to see if the keyboard appears correctly. OR Restart the app to reset the keyboard position. ⇲

Downloads issue

Retired employees cannot download app

Fix: Check if the app is available for download on the App Store for your device. If not, consider using a different device that supports the app... ⇲

Crashes issue