fix problems on Ntouch [iphone]

—— Run into issues on Ntouch? Get help pending when official support gets back to you!

ntouch®

Info:

company: Sorenson Communications, Inc.

: http://sorensonvrs.com/help

: www.sorensonvrs.com

Chat with our AI-based ntouch Support

🛠️ Common ntouch Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ntouch freezes during calls

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the s... ⇲

Poor design with only vertical layout

Fix: 1. Provide feedback within the app if there is an option to do so, suggesting a horizontal layout. 2. Use the app in a well-lit environment... ⇲

Slow issue

Slow response time

Fix: 1. Clear the app's cache by going to Settings > General > iPhone Storage, selecting the app, and choosing to offload it. This will remove th... ⇲

Network issue

Frequent disconnections

Fix: 1. Check your internet connection by testing other apps or websites. If they are slow, reset your router or switch to a different network. 2... ⇲

Network issues reported

Fix: 1. Check your internet connection by testing other apps or websites. If they are slow, reset your router or switch to a different network. 2... ⇲

Audio issue

Unable to answer incoming calls

Fix: 1. Ensure that the app is set as the default calling app in your iPhone settings. Go to Settings > Phone > Default Apps and select the app.... ⇲

Inconsistent call ringing

Fix: 1. Check your ringer settings by going to Settings > Sounds & Haptics and ensuring the ringer volume is turned up. 2. Restart the app and yo... ⇲

Redial attempts fail

Fix: 1. Ensure that you have a stable internet connection. If using Wi-Fi, try switching to cellular data or vice versa. 2. Restart the app and y... ⇲

Video issue

Blurry video during calls

Fix: 1. Ensure you have a strong internet connection, as poor connectivity can affect video quality. 2. Close any other apps that may be using ba... ⇲

Interpreters' video size too small

Fix: 1. Check if there are any settings within the app that allow you to adjust video size or layout. 2. Try rotating your device to landscape mo... ⇲

Notifications issue

Missed call notifications delayed

Fix: 1. Check your notification settings by going to Settings > Notifications > [App Name] and ensure that notifications are enabled. 2. Restart... ⇲

ntouch logs out unexpectedly

Fix: 1. Check for app updates in the App Store and install them. 2. Clear the app's cache by going to Settings > General > iPhone Storage, select... ⇲

Error messages during login

Fix: 1. Double-check your login credentials for any typos. 2. Ensure that your internet connection is stable and try logging in again. OR 1. I... ⇲

Customization issue

No 'Do Not Disturb' feature

Fix: 1. Use the iPhone's built-in Do Not Disturb feature by going to Settings > Do Not Disturb and toggling it on. 2. Set a schedule for Do Not D... ⇲

Privacy issue

Location sharing issues

Fix: 1. Ensure that location services are enabled for the app by going to Settings > Privacy > Location Services and toggling it on for the app.... ⇲

Private screen settings not working

Fix: 1. Check the app settings to ensure that the private screen feature is enabled. 2. Restart the app and your iPhone to refresh the app's func... ⇲

Support issue

Customer service unresponsive

Fix: 1. Check the app for any FAQ or help section that may provide answers to common issues. 2. Look for community forums or user groups online w... ⇲

Crashes issue

ntouch crashes frequently

Fix: 1. Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. 2. Clear the app's cache by going to S... ⇲

Settings issue

Inability to access settings

Fix: 1. Restart the app and your iPhone to refresh the app's functionality. 2. Check for any app updates in the App Store and install them. OR... ⇲

Security issue

Scammers calling frequently

Fix: 1. Use the app's blocking feature, if available, to block known scam numbers. 2. Report scam numbers to your phone carrier to help prevent f... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

76.1%

Bad experience

18.3%

Neutral

5.6%

~ from our NLP analysis of 431 combined software ratings.

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Private Data ntouch collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics