fix problems on Ava [iphone]

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—— Run into issues on Ava? Get help pending when official support gets back to you!

Ava: Transcribe Voice to Text
Info:
company: Transcense, Inc.
: https://help.ava.me
: www.ava.me
Chat with our AI-based Ava Support
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Compatibility issue

Poor performance with accents

Fix: 1. Change language settings: If the app allows, switch to a language or accent that closely matches your own. This can improve recognition a... ⇲

Limited support for non-English languages

Fix: 1. Check language settings: Ensure that you have selected the correct language in the app settings. 2. Use alternative apps: Research other... ⇲
 
Network issue

Slow internet message despite fast connection

Fix: 1. Check your connection: Run a speed test using a different app to confirm your internet speed. If it’s fast, proceed to the next step. 2.... ⇲

Inconsistent performance on cellular data

Fix: 1. Check cellular settings: Go to Settings > Cellular and ensure that Ava is allowed to use cellular data. 2. Test your cellular connection... ⇲

Requires internet connection to function

Fix: 1. Download transcripts: If the app allows, download transcripts for offline access when you have a stable internet connection. 2. Use offl... ⇲
 
Payments issue

Limited functionality without subscription

Fix: 1. Explore free features: Familiarize yourself with the free features available in the app. Make sure you are utilizing all the functionalit... ⇲
 
Audio issue

Difficulty differentiating speakers

Fix: 1. Use speaker labels: If the app has a feature to label speakers, make sure to utilize it. This can help in identifying who is speaking. 2... ⇲

Not effective for phone calls

Fix: 1. Use speakerphone: If you need to transcribe a phone call, use the speakerphone option to allow the app to capture audio more clearly. 2.... ⇲

Translation inaccuracies in public settings

Fix: 1. Reduce background noise: Try to find a quieter location when using the app in public settings to improve accuracy. 2. Speak directly int... ⇲
 
Syncing issue

Issues with saving transcripts

Fix: 1. Check storage space: Ensure that your device has enough storage space available. Go to Settings > General > iPhone Storage to check. 2.... ⇲
 
Battery issue

Battery drain during use

Fix: 1. Close background apps: Before using Ava, close other apps running in the background to conserve battery life. 2. Lower screen brightness... ⇲
 
Crashes issue

Ava fails to launch sometimes

Fix: 1. Restart your iPhone: A simple restart can often resolve app launch issues. 2. Update the app: Ensure that you have the latest version of... ⇲
 
Search issue

No search function for transcripts

Fix: 1. Use external search tools: After saving transcripts, copy and paste them into a text editor or note-taking app that has a search function... ⇲
 
Support issue

Poor customer service response times

Fix: 1. Utilize FAQs: Check the app’s FAQ section for common issues and solutions that may address your concerns without needing to contact suppo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
85.1%

Bad experience
10.2%

Neutral
4.7%

~ from our NLP analysis of 2,975 combined software ratings.

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 Private Data Ava collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contacts

  Cost of Subscriptions
  1. Ava Community Plan: $14.99 24/7 captions | Auto-renews | ava.me/terms
  2. Ava Community Plan (Yearly): $119.99 24/7 captions | Auto-renews | ava.me/terms
  3. +1h Ava Premium Credit: $3.99 Get 1 hour of Ava Premium caption time
  4. +5h Ava Credit for captions: $4.99 +5 hours of Captions & Live Transcribe | Ava
  5. +1h Ava Premium Credit: $4.99 Get 1 hour of Ava Premium caption time
  6. +1h Ava Premium Credit: $2.99 Get 1 hour of Ava Premium caption time