fix problems on Modivcare [iphone]

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—— Run into issues on Modivcare? Get help pending when official support gets back to you!

Modivcare
Info:
company: ModivCare
: https://www.logisticare.com/contact-us
: modivcare.com
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Customization issue

Cannot save home as favorite

Fix: Ensure you are logged into your account. Sometimes, features like saving favorites require you to be logged in. If you are logged in and sti... ⇲
 
Settings issue

Cannot cancel or edit rides in the app

Fix: Look for a 'Manage Rides' or 'My Rides' section in the app. Sometimes, the option to edit or cancel rides is located in a different part of... ⇲

Inability to book same-day trips

Fix: Check the app's settings to see if there are any restrictions on booking times. Some apps have cut-off times for same-day bookings. OR Tr... ⇲

Modivcare does not allow for quick adjustments to bookings

Fix: Look for a 'Manage Bookings' or 'Edit Trip' option in the app. This may allow you to make adjustments without needing to call support. OR... ⇲
 
Bugs issue

Modivcare sometimes fails to show scheduled rides

Fix: Refresh the app. Pull down on the screen to refresh the ride list. This can help load any new data that may not have appeared initially. O... ⇲

Errors in trip information

Fix: Double-check the information you entered when booking the trip. Ensure all details are correct and complete before finalizing the booking.... ⇲

Incorrect number of trips displayed

Fix: Refresh the app by pulling down on the screen. This can help update the trip count to reflect the most current information. OR Log out an... ⇲
 
Messages issue

Issues with communication between drivers and users

Fix: Check your notification settings. Ensure that notifications for the app are enabled in your iPhone settings, as this can affect communicatio... ⇲

Miscommunication about ride requirements

Fix: Double-check the ride requirements in the app before booking. Ensure you understand what is needed for your trip. OR If you have specific... ⇲
 
Updates issue

Inconsistent trip confirmation and updates

Fix: Ensure that your app notifications are turned on. Go to Settings > Notifications > Modivcare and make sure 'Allow Notifications' is enabled.... ⇲
 
Account issue

Difficulty adding drivers to the account

Fix: Make sure you are following the correct procedure to add drivers. Check the app's help section or user guide for specific steps on adding dr... ⇲
 
Support issue

Modivcare directs to call support for edits

Fix: Check if there is an option to edit rides in the app. Sometimes, the option may be hidden in a menu or under a different section. OR If t... ⇲

Limited support for non-English speakers

Fix: Check the app settings for language options. Some apps allow you to change the language in the settings menu. OR Use a translation app to... ⇲

Long wait times for customer support

Fix: Check the app for a FAQ or help section that may answer your questions without needing to contact support. OR Try reaching out to support... ⇲

Inconsistent service quality from drivers

Fix: Provide feedback on your ride experience through the app if available. This can help improve service quality over time. OR Consider using... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's features. Familiarizing yourself with the layout can help reduce confusion over time. OR Look for a t... ⇲
 
Crashes issue

Modivcare crashes or freezes

Fix: Force close the app by swiping up from the bottom of the screen (or double-tapping the home button) and swiping up on Modivcare. Then reopen... ⇲
 
Glitches issue

Glitches when searching for trip reasons

Fix: Try clearing the app cache if the option is available in your settings. This can help resolve glitches related to data retrieval. OR Ensu... ⇲
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 what users are saying
Good experience
90.5%

Neutral
5.0%

Bad experience
4.4%

~ from our NLP analysis of 10,756 combined software ratings.

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 Private Data Modivcare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info