fix problems on S Identity [iphone]

​

—— Run into issues on S Identity? Get help pending when official support gets back to you!

s Identity
Info:
company: Erste Bank und Sparkassen
: https://www.sparkasse.at/tiny/s-identity-app-en
: www.sparkasse.at
Chat with our AI-based s Identity Support
   Hello! How can I assist you?  

characters left:
 
Security issue

requires another app for 2FA

Fix: 1. Use a dedicated 2FA app: Download a reputable 2FA app like Google Authenticator or Authy. Set it up by linking it to your account as inst... ⇲

does not use industry-standard TOTP

Fix: 1. Use a compatible 2FA app: If the app supports TOTP, you can use a TOTP-compatible app like Google Authenticator or Authy to generate code... ⇲

poor implementation of 2FA

Fix: 1. Review 2FA settings: Go to the app's security settings and ensure that 2FA is properly configured. Make sure your phone number or email f... ⇲

inefficient TAC-SMS system

Fix: 1. Verify your phone number: Ensure that the phone number linked to your account is correct and capable of receiving SMS messages. OR 2.... ⇲
 
UI issue

new online banking is difficult to operate

Fix: 1. Familiarize yourself with the interface: Spend some time exploring the app's features. Look for a tutorial or help section within the app... ⇲

unnecessary complexity

Fix: 1. Simplify your workflow: Identify the most common tasks you perform in the app and create a step-by-step guide for yourself to streamline... ⇲
 
Crashes issue

crashes on iPhone SE1 iOS 13.6.1

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the app, and select 'Offload App'. This will remove the app but keep its... ⇲
 
Bugs issue

application does not work properly

Fix: 1. Reinstall the app: Delete the app from your device and reinstall it from the App Store. This can fix issues caused by corrupted files.... ⇲
 
Registration issue

activation code never works

Fix: 1. Double-check the code: Ensure you are entering the activation code correctly, paying attention to any potential typos or case sensitivity... ⇲
 
Freezing issue

screen freezes

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom) and swipe up on the app to close it. Reopen the app to se... ⇲
 
Login issue

lack of Face ID integration

Fix: 1. Check for updates: Ensure that both the app and your iOS are updated to the latest versions, as Face ID integration may be added in newer... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
80.0%

Good experience
20.0%

Neutral
0.0%

~ from our NLP analysis of 15 combined software ratings.

 Switch to these Alternatives:
Bank Austria MobileBanking
Mein ELBA-App
BAWAG Banking App
S-pushTAN für iPhone und iPad
Sparkasse Ihre mobile Filiale
George Hrvatska
myUNIQA Austria
complete Control
Erste mBanking
FinanzOnline [+]

 Private Data s Identity collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics