fix problems on SmartRewards [iphone]

—— Run into issues on SmartRewards ? Get help pending when official support gets back to you!

SmartRewards by EG America

Info:

company: Cumberland Farms

: https://smartpayrewards.com/faqs/

: getsmartrewards.com

Chat with our AI-based SmartRewards Support

🛠️ Common SmartRewards Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

SmartRewards crashes frequently

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

Payments sometimes double charge

Fix: 1. Check your transaction history: Open the app and navigate to your transaction history to confirm if the double charge is reflected there.... ⇲

Account issue

Difficult to update bank account information

Fix: 1. Navigate to the payment settings: Open the app, go to your account settings, and find the payment or bank account section. 2. Follow prom... ⇲

Complicated process for account cancellation

Fix: 1. Review account settings: Go to your account settings in the app and look for an option to cancel your account. Follow the prompts careful... ⇲

UI issue

Confusing user interface after updates

Fix: 1. Explore the app: Take some time to navigate through the app to familiarize yourself with the new layout. Look for a tutorial or help sect... ⇲

Confusing redemption process for store items

Fix: 1. Review the redemption instructions: Look for any instructions or guides within the app that explain how to redeem store items. 2. Ask sta... ⇲

Bugs issue

Inconsistent functionality at gas pumps

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure they are turned on for SmartRewards. 2.... ⇲

Lost coupons due to app errors

Fix: 1. Check your account history: Look in the app for any record of the coupons you had. They may still be available in your account. 2. Reinst... ⇲

Receipt printing issues at some locations

Fix: 1. Check printer settings: If you are at a location with a receipt printer, ensure that it is functioning properly. Ask staff if there are a... ⇲

SmartRewards does not always recognize pumps

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and ensure they are enabled for SmartRewards. 2. Resta... ⇲

Frequent unknown errors during transactions

Fix: 1. Restart the app: Close the app completely and reopen it to refresh its connection to the server. 2. Check for app updates: Go to the App... ⇲

Support issue

Customer service is unhelpful

Fix: 1. Use in-app help resources: Check if the app has a help or FAQ section that may address your issue. 2. Look for community forums: Search f... ⇲

Camera issue

Barcode scanning issues

Fix: 1. Clean your camera lens: Ensure your iPhone camera lens is clean, as dirt can affect scanning performance. 2. Ensure good lighting: Make s... ⇲

Settings issue

Auto log out feature is inconvenient

Fix: 1. Adjust app settings: Check if there is an option in the app settings to extend the auto log out time or to stay logged in longer. 2. Use... ⇲

Network issue

Weak cell service affects app usability

Fix: 1. Switch to Wi-Fi: If possible, connect to a Wi-Fi network to improve app performance. 2. Move to a different location: If you are in an ar... ⇲

Security issue

Security concerns with personal information requests

Fix: 1. Review privacy settings: Go to the app settings and review what personal information is being requested. Only provide information that is... ⇲

Notifications issue

Delayed transaction notifications

Fix: 1. Check notification settings: Go to your iPhone Settings > Notifications > SmartRewards and ensure notifications are enabled. 2. Refresh t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.5%

Bad experience

4.5%

Neutral

1.0%

~ from our NLP analysis of 26,737 combined software ratings.

Switch to these Alternatives:

myBigY

Shaw’s Deals & Delivery

Hannaford

Price Chopper

Stop & Shop

Big Y myExpress Checkout

Dillons

Weis Markets

BJs Wholesale Club

GIANT Food Stores

Private Data SmartRewards collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data