fix problems on BJs Wholesale Club [iphone]

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—— Run into issues on BJs Wholesale Club? Get help pending when official support gets back to you!

BJs Wholesale Club
Info:
company: BJ's Wholesale Club
: https://www.bjs.com/help/
: www.bjs.com
Chat with our AI-based BJs Wholesale Club Support
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UI issue

Difficult site navigation

Fix: Familiarize yourself with the app layout. Spend some time exploring the different sections of the app to understand where items are located.... ⇲

Cumbersome ordering process

Fix: Break down your ordering process into smaller steps. Start by adding items to your cart, then review your cart before proceeding to checkout... ⇲

Lack of clear pickup and ordering guidelines

Fix: Review the app's FAQ or help section for any available guidelines on pickup and ordering. This can provide clarity on the process. OR If... ⇲

Inability to add items directly from clipped coupons

Fix: Manually search for the items in the app that correspond to your clipped coupons and add them to your cart. This may take extra time but ens... ⇲
 
Customization issue

No favorites list for quick reorders

Fix: Use the 'Add to Cart' feature for items you frequently purchase. You can also create a separate note or list on your phone with your favorit... ⇲
 
Network issue

Delivery service limitations

Fix: Check the delivery options available in your area by entering your zip code in the app. This will give you a better idea of what services ar... ⇲

Delayed order fulfillment without communication

Fix: Regularly check the order status in the app to stay updated on your order's progress. This can help you anticipate any delays. OR If you... ⇲
 
Payments issue

Clipped coupons not applying in-store

Fix: Before checking out, ensure that the coupons you clipped are still valid and applicable to the items in your cart. Check the expiration date... ⇲

Coupons not automatically applied

Fix: Before checking out, manually apply any available coupons from your account. Check the 'Coupons' section in the app to see which ones are av... ⇲

Inconsistent coupon redemption

Fix: Always check the terms and conditions of each coupon to ensure it applies to the items in your cart. Some coupons may have restrictions that... ⇲
 
Account issue

Membership ID not retained in app

Fix: Manually enter your membership ID in the app settings. Make sure to save the changes before exiting the app to ensure it retains your ID for... ⇲
 
Settings issue

No bulk change option for delivery settings

Fix: Currently, you may need to change delivery settings for each order individually. Keep a note of your preferred settings to make this process... ⇲
 
Search issue

Limited search functionality

Fix: Use specific keywords when searching for items in the app. If you are looking for a specific brand or product, include that in your search q... ⇲
 
Bugs issue

Inaccurate inventory information

Fix: If you notice an item is out of stock in the app, check the store's physical inventory if possible. Sometimes, items may be available in-sto... ⇲

Lost cart during ordering

Fix: Before starting your order, take a screenshot of your cart or write down the items you have added. This way, if you lose your cart, you can... ⇲
 
Crashes issue

BJs Wholesale Club crashes or logs out frequently

Fix: Ensure that your app is updated to the latest version. Check the App Store for any available updates and install them to fix bugs that may c... ⇲
 
Support issue

Long wait times for customer service

Fix: Try using the app's help section or FAQ to find answers to common questions instead of waiting for customer service. This can save you time.... ⇲
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 what users are saying
Good experience
96.4%

Neutral
1.9%

Bad experience
1.7%

~ from our NLP analysis of 652,399 combined software ratings.

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 Private Data BJs Wholesale Club collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics