fix problems on On3 App [iphone]

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—— Run into issues on On3 App? Get help pending when official support gets back to you!

On3 App
Info:
company: ON 3 MEDIA, LLP
: https://on3.zendesk.com/hc/en-us
: www.on3.com
Chat with our AI-based On3 App Support
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Support issue

No submit button for support tickets

Fix: Try refreshing the app or restarting your device. Sometimes, a simple restart can resolve UI issues that prevent buttons from appearing. O... ⇲
 
Updates issue

Issues with functionality after updates

Fix: If you experience issues after an update, try uninstalling and reinstalling the app. This can help reset any corrupted files that may have b... ⇲
 
Payments issue

Cannot subscribe to services through the app

Fix: Ensure that your payment information is correctly set up in your Apple ID. Go to Settings > [Your Name] > Payment & Shipping to verify your... ⇲

Limited subscription options available

Fix: Review the subscription options on the app's website. Sometimes, additional options are available online that may not be listed in the app.... ⇲
 
Settings issue

Settings page not accessible

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app and try accessing t... ⇲
 
Customization issue

Forum tab does not default to favorite team

Fix: Manually set your favorite team in the app settings if this option is available. Look for a 'Favorites' or 'Preferences' section in the sett... ⇲

Lack of auto light/dark mode

Fix: Check your iPhone's display settings. Go to Settings > Display & Brightness and enable 'Automatic' to switch between light and dark mode bas... ⇲
 
Notifications issue

Missing notification settings

Fix: Go to your iPhone's Settings > Notifications > On3 App and ensure that notifications are enabled. Adjust the settings to your preference.... ⇲
 
UI issue

Inconsistent user experience

Fix: Clear the app's cache and data by uninstalling and reinstalling the app. This can help reset any inconsistencies in the user interface. OR... ⇲

Difficulty navigating to team forums

Fix: Use the search function within the app to quickly find your team’s forum. Look for a magnifying glass icon or a search bar. OR Check if t... ⇲
 
Crashes issue

On3 App crashes or freezes

Fix: Ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install any available updates. OR If the... ⇲
 
Compatibility issue

Poor integration with message boards

Fix: Check if there are any settings within the app that allow you to link or integrate with message boards. Look for an 'Integrations' or 'Conne... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
71.7%

Bad experience
25.0%

Neutral
3.3%

~ from our NLP analysis of 180 combined software ratings.

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 Private Data On3 App collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

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