fix problems on N26 [iphone]

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—— Run into issues on N26 ? Get help pending when official support gets back to you!

N26 — Love your bank
Info:
company: N26 AG
: https://support.n26.com/en-eu?utm_source=appstore&utm_medium=description
: n26.com
Chat with our AI-based N26 Support
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Account issue

Inconsistent ID verification process

Fix: If you encounter issues with ID verification, ensure that you are using a well-lit area and that your ID is clearly visible in the photo. Fo... ⇲
 
Payments issue

Limited international transfer capabilities

Fix: To work around limited international transfer options, consider using third-party services like Wise or Revolut for international transfers.... ⇲

Delayed access to funds

Fix: If you experience delays in accessing funds, check the transaction history in the app to confirm the status of your deposits or transfers. S... ⇲

Limited ATM withdrawal options

Fix: To maximize your ATM withdrawal options, use the N26 app to locate partner ATMs that offer fee-free withdrawals. This can help you avoid add... ⇲

Long waiting periods for external bank transfers

Fix: To minimize waiting periods for external transfers, ensure that you are using the correct transfer method (e.g., SEPA for Euro transfers) an... ⇲

Lack of popular transfer options like Zelle

Fix: Since N26 does not support Zelle, consider using alternative services like Venmo or PayPal for peer-to-peer transfers. You can link your N26... ⇲
 
Support issue

Lack of phone support

Fix: Since N26 does not offer phone support, familiarize yourself with the in-app chat feature, which is the primary method of communication. Mak... ⇲

Generic customer service responses

Fix: When contacting customer support, provide as much detail as possible about your issue. This includes screenshots, transaction IDs, and a cle... ⇲
 
Bugs issue

Frequent app bugs

Fix: To minimize app bugs, ensure that you are using the latest version of the N26 app. Regularly check for updates in the App Store and install... ⇲
 
Login issue

Inability to resolve issues without logging in

Fix: If you cannot log in to resolve an issue, try using the password reset feature to regain access. If you are locked out due to security reaso... ⇲
 
Settings issue

No option for ordering checks

Fix: Since N26 does not offer checks, consider using digital payment methods or services that allow you to send money electronically. This can of... ⇲

Unclear referral rewards details

Fix: To clarify referral rewards, check the referral section in the app or on the N26 website for the most up-to-date information. This section t... ⇲

Inability to expedite card shipping

Fix: If you need your card urgently, check the app for any options related to card shipping. Sometimes, there may be an option to request expedit... ⇲
 
Security issue

Issues with two-factor authentication

Fix: If you are having trouble with two-factor authentication, ensure that your phone number is correctly linked to your account and that you hav... ⇲
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 what users are saying
Good experience
90.8%

Bad experience
7.7%

Neutral
1.5%

~ from our NLP analysis of 9,722 combined software ratings.

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 Private Data N26 collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics