fix problems on Jira Data Center [iphone]

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—— Run into issues on Jira Data Center? Get help pending when official support gets back to you!

Jira Data Center
Info:
company: Atlassian
: http://support.atlassian.com
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Login issue

Logs out every few hours.

Fix: Check your app settings for any session timeout configurations. If available, increase the timeout duration to prevent frequent logouts. O... ⇲

Does not save login information.

Fix: Make sure that you have enabled the 'Remember Me' option during login. If this option is not available, check your app settings for any opti... ⇲

Cannot get past the 'enter site url' screen.

Fix: Double-check the URL you are entering for any typos or errors. Ensure that it is the correct URL for your Jira Data Center instance. OR T... ⇲

Spins and times out during login.

Fix: Check your internet connection to ensure it is stable. Switch between Wi-Fi and cellular data to see if it improves login performance. OR... ⇲
 
UI issue

Jira Data Center is clunky and unintuitive.

Fix: Take some time to familiarize yourself with the app's layout and features. Consider looking for online tutorials or guides that can help you... ⇲

Negative line height in text fields.

Fix: Check your device's accessibility settings. Go to Settings > Accessibility > Display & Text Size and adjust the text settings to see if it r... ⇲
 
Support issue

No support for JSD projects.

Fix: Verify that you are using the correct version of the app that supports JSD projects. Check the app's documentation for compatibility informa... ⇲
 
Bugs issue

Error 500 occurs frequently.

Fix: This error often indicates a server-side issue. Try logging out and back in, or restarting the app to see if it resolves the issue temporari... ⇲

Cannot add issues in Service Desk project.

Fix: Verify that you have the necessary permissions to create issues in the Service Desk project. Check with your Jira administrator if needed.... ⇲

Jira Data Center is not polished or ready for main use.

Fix: Provide constructive feedback through any available channels within the app to help improve future versions. OR Consider using the deskto... ⇲

Jira Data Center is an empty shell.

Fix: Ensure that you are logged into the correct Jira instance. Log out and log back in to refresh your session. OR If the app appears empty,... ⇲
 
Notifications issue

Notifications are delayed or do not work.

Fix: Ensure that notifications are enabled for the app. Go to Settings > Notifications > Jira and make sure that Allow Notifications is turned on... ⇲
 
Compatibility issue

Jira Data Center does not support opening tickets in Service Desk.

Fix: Check if you are using the latest version of the app. Update the app through the App Store if necessary, as newer versions may include this... ⇲

Limited functionality compared to desktop version.

Fix: Familiarize yourself with the features available in the mobile app. Check the app's documentation for a list of supported features and limit... ⇲

Requires Jira 8.3 for use.

Fix: Ensure that your Jira Data Center is updated to version 8.3 or higher. Check with your system administrator if you do not have access to upd... ⇲
 
Updates issue

Inconsistent performance with each update.

Fix: After an update, try clearing the app's cache and data to improve performance. Go to Settings > Jira and look for options to clear cache or... ⇲
 
Search issue

Cannot search for issues.

Fix: Check if you have the correct permissions to search for issues in your projects. If not, contact your Jira administrator for assistance. O... ⇲
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 what users are saying
Bad experience
68.1%

Good experience
26.1%

Neutral
5.8%

~ from our NLP analysis of 69 combined software ratings.

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 Private Data Jira Data Center collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Usage Data
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics