fix problems on Mobility [iphone]

—— Run into issues on Mobility ? Get help pending when official support gets back to you!

Mobility for Jira - Team

Info:

company: MobilityStream, LLC

: https://docs.mobilitystream.com/

: mobilitystream.com

Chat with our AI-based Mobility Support

🛠️ Common Mobility Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Notifications stopped working

Fix: Check your iPhone's notification settings for the Mobility for Jira app. Go to Settings > Notifications > Mobility for Jira and ensure that... ⇲

Bugs when working on issues

Fix: Try clearing the app's cache. Go to Settings within the app, look for an option to clear cache or data, and confirm. This can help resolve m... ⇲

Doesn't save URL or login

Fix: Ensure that you have the 'Remember Me' option checked when logging in. If this option is not available, you may need to manually enter your... ⇲

Fix: Ensure that all required fields on the login screen are filled out correctly. Sometimes, missing information can disable the login button.... ⇲

Cannot login

Fix: Double-check your login credentials for accuracy. Ensure that there are no typos in your username or password. OR If you have forgotten y... ⇲

Fix: Clear the app's cache or data as mentioned earlier. This can help resolve issues with the login process. OR Try logging in using a differ... ⇲

Uploads issue

Cannot attach documents from cloud drive

Fix: Make sure that the app has permission to access your cloud drive. Go to Settings > Privacy > Files and Folders, and ensure Mobility for Jira... ⇲

UI issue

Cannot resize images from photo album

Fix: Check if the app has an option to edit or resize images before uploading. Look for an 'Edit' button or similar feature within the app when s... ⇲

Bugs issue

Hide closed issue switch does not work

Fix: Check if the app is updated to the latest version, as updates often fix bugs related to features like this. OR Try toggling the switch of... ⇲

Compatibility issue

Incompatible with Mobile Iron

Fix: Check with your IT department to see if there are any specific settings or configurations needed for Mobility for Jira to work with Mobile I... ⇲

Only supports Confluence, not Jira

Fix: If you need Jira functionality, consider using the official Jira app instead, which is designed specifically for Jira tasks and issues. OR... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

68.8%

Bad experience

31.3%

Neutral

0.0%

~ from our NLP analysis of 16 combined software ratings.

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Private Data Mobility collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics

Cost of Subscriptions

One month subscription: $2.99 One month subscription
One year subscription: $28.99 One year subscription
One year subscription: $28.99 One year subscription