fix problems on Aspen LiDA [iphone]

—— Run into issues on Aspen LiDA? Get help pending when official support gets back to you!

Aspen LiDA

Info:

company: ByWater Solutions

: https://bywatersolutions.com/

Chat with our AI-based Aspen LiDA Support

🛠️ Common Aspen LiDA Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Aspen LiDA constantly crashes

Fix: 1. Restart the app: Close the Aspen LiDA app completely by swiping it away from the app switcher. Then, reopen it to see if the issue persis... ⇲

does not save login information

Fix: 1. Check app settings: Open Aspen LiDA, go to settings, and look for an option related to saving login information. Ensure it is enabled. 2.... ⇲

Search issue

difficult to search for books

Fix: 1. Use filters: When searching, utilize any available filters (like genre, author, etc.) to narrow down your search results. 2. Check spelli... ⇲

unable to find library using location

Fix: 1. Check location settings: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for Aspen LiDA. 2. Re... ⇲

Slow issue

slow performance

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer models) and swipe away any apps that are runnin... ⇲

Notifications issue

incessant request to enable notifications

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Aspen LiDA and toggle off 'Allow Notifications' to stop the app from reque... ⇲

Settings issue

cannot manage multiple library cards

Fix: 1. Check app settings: Look for an option in the app settings that allows you to add or manage multiple library cards. If available, follow... ⇲

Glitches issue

glitchy functionality

Fix: 1. Restart the app: Close and reopen Aspen LiDA to see if the glitches persist. 2. Clear app cache: Offload the app via Settings > General >... ⇲

Loading issue

does not load categories

Fix: 1. Check internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if that res... ⇲

frequent logouts

Fix: 1. Check for updates: Ensure both the app and your iPhone's iOS are updated to the latest versions, as updates can fix logout issues. 2. Cle... ⇲

Bugs issue

issues with checking out ebooks

Fix: 1. Check library account: Ensure your library account is in good standing and that you have not exceeded your borrowing limits. 2. Restart t... ⇲

Freezing issue

stuck at library selection

Fix: 1. Restart the app: Close and reopen Aspen LiDA to see if it resolves the issue. 2. Check internet connection: Ensure you have a stable inte... ⇲

Account issue

does not retain account data

Fix: 1. Check app settings: Look for an option in the app settings that allows you to save account data and ensure it is enabled. 2. Update the a... ⇲

Crashes issue

crashes after updates

Fix: 1. Restart your iPhone: A simple restart can often resolve issues that arise after an update. 2. Clear app cache: Offload the app via Settin... ⇲