Fix American Airlines errors on iphone

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21 problems reported in the past 24 hours

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Bugs
Seat assignments change unexpectedly

🛠️ Check your reservation details in the app regularly, especially close to your flight date. If you no... show fix »
 
Support
Difficult navigation for customer support

🛠️ Familiarize yourself with the app's layout. Use the search function to quickly find customer support... show fix »
Difficulty in reporting baggage issues

🛠️ Use the app's baggage tracking feature to report issues directly. Make sure to have your baggage cla... show fix »
Long wait times for customer service

🛠️ Use the app's self-service options for common issues, which can save time compared to waiting for a... show fix »
 
Freezing
Frequent app freezes

🛠️ Force close the app by swiping up from the bottom of the screen and swiping the app off the screen.... show fix »
 
Glitches
In-flight entertainment glitches

🛠️ Ensure that your device is updated to the latest iOS version. Go to Settings > General > Software Up... show fix »
 
Notifications
Delayed notifications for flight changes

🛠️ Check your notification settings for the app. Go to Settings > Notifications > American Airlines and... show fix »
 
UI
Lack of real-time upgrade list visibility

🛠️ Check the app frequently for upgrade availability, especially close to your flight time. Upgrades ca... show fix »
Confusing user interface

🛠️ Take some time to explore the app's features and layout. Familiarizing yourself with the interface c... show fix »
Inability to view trip credits easily

🛠️ Check the 'My Trips' section in the app to see if your trip credits are listed there. If not, ensure... show fix »
 
Syncing
Issues with mileage accrual

🛠️ Ensure that your AAdvantage account is linked to the app. Go to your profile settings in the app to... show fix »
 
Settings
No option to save personal information

🛠️ Check the app settings to see if there is an option to save your profile information. If not, consid... show fix »
Limited options for managing reservations

🛠️ Explore the app thoroughly to find all available options for managing reservations. Some features ma... show fix »
 
Compatibility
Limited functionality compared to competitor apps

🛠️ Explore all features of the app to ensure you are utilizing it to its full potential. Some features... show fix »
 
Network
Poor integration with Wi-Fi for streaming

🛠️ Ensure that you are connected to the correct in-flight Wi-Fi network. Sometimes, multiple networks a... show fix »
Inaccessible information during emergencies

🛠️ Download important travel documents and information before your flight. Use the app to access these... show fix »
 
Login
App does not retain user session

🛠️ Check your app settings to see if there is an option to stay logged in. If not, consider using a pas... show fix »
 
Crashes
Frequent crashes when switching between tasks

🛠️ Close other apps running in the background to free up memory. Double-click the home button and swipe... show fix »
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 Contact Support
Developer:
American Airlines
Email:
  http://www.aa.com/pubcontent/en_US/fragments/iPhone/FAQs.jsp
Website:
🌐 www.aa.com
Terms/Privacy:
⚔️ https://www.aa.com/i18n/customer-service/support/privacy-policy.jsp
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 Private Data American Airlines collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location

 Breakdown of Software Ratings
Positive experience
92.1%

Negative experience
5.9%

Neutral
2.0%

~ from our NLP analysis of 496,460 combined software ratings.