fix problems on Shangri-La Circle [iphone]

​

—— Run into issues on Shangri-La Circle? Get help pending when official support gets back to you!

Shangri-La Circle
Info:
company: Shangri-La Hotels & Resorts
: http://www.shangri-la.com
: www.shangri-la.com
Chat with our AI-based Shangri-La Circle Support
   Hello! How can I assist you?  

characters left:
 
Account issue

Forgets membership details

Fix: 1. Re-enter your membership details: Open the app, go to the settings or profile section, and manually re-enter your membership information.... ⇲
 
Bugs issue

Claims inputs are wrong

Fix: 1. Double-check your inputs: Ensure that all fields are filled out correctly, including any required formats (like phone numbers or email ad... ⇲

Inconsistent functionality

Fix: 1. Restart the app: Close the app completely and reopen it to see if functionality improves. OR 2. Reinstall the app: If issues persist,... ⇲
 
UI issue

Links off to full non-mobile websites

Fix: 1. Use the mobile version of the website: If you are redirected to a non-mobile site, try adding 'm.' before the website URL to access the m... ⇲

Current version has bad user experience

Fix: 1. Provide feedback within the app: If there's an option to provide feedback, use it to report specific issues you encounter, which may help... ⇲

Cannot see reservations

Fix: 1. Check your account settings: Ensure you are logged into the correct account that holds your reservations. Go to the profile section to ve... ⇲

Difficult to navigate

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Look for a help or tutoria... ⇲
 
Login issue

Horrible sign-in process

Fix: 1. Reset your password: If you're having trouble signing in, try resetting your password through the app or website. Follow the prompts to c... ⇲
 
Compatibility issue

Screen sharing not supported

Fix: 1. Use alternative methods: If you need to share your screen, consider using a screen recording feature on your iPhone to capture what you w... ⇲

Not fit for iOS 9 and above

Fix: 1. Check compatibility: Ensure your iPhone is running a compatible version of iOS. If your device supports a newer version, consider updatin... ⇲
 
Customization issue

Limited language options

Fix: 1. Change device language: Go to Settings > General > Language & Region and change your iPhone's language to see if the app updates its lang... ⇲
 
Freezing issue

Shangri-La Circle freezes

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) and swipe the app off the screen to close i... ⇲
 
Settings issue

No option to calculate final price with tax and service fees

Fix: 1. Manually calculate: Use a calculator app to add the tax and service fees to the base price if the app does not provide this feature. OR... ⇲
 
Loading issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if it... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
97.0%

Bad experience
2.8%

Neutral
0.2%

~ from our NLP analysis of 600 combined software ratings.

 Switch to these Alternatives:
GHA DISCOVERY
Singapore Airlines
Cathay Pacific
Scoot Mobile
Cebu Pacific
AirAsia MOVE: Flights & Hotels
Changi App
Air China
China Eastern Airlines
ALL.com - Hotel booking

 Private Data Shangri-La Circle collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Search History
    • Diagnostics