fix problems on Canvas Parent [iphone]

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Canvas Parent
Info:
company: Instructure Inc.
: http://help.instructure.com
: www.instructure.com
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Settings issue

No auto-check for completed assignments

Fix: To manually track completed assignments, create a checklist in a separate note-taking app or use a physical planner. You can also set remind... ⇲
 
UI issue

Difficult to see today's work across classes

Fix: Use the calendar feature in the app to view all assignments due today. If the calendar view is not clear, consider creating a daily planner... ⇲

Confusing navigation for grades

Fix: Familiarize yourself with the app layout by spending some time exploring each section. Look for a 'Help' or 'Tutorial' section within the ap... ⇲

Different views for parents and students

Fix: To better understand the differences in views, log in as both a parent and a student (if possible) to compare the interfaces. Take notes on... ⇲

Inability to see submitted work

Fix: To view submitted work, navigate to the 'Assignments' section and look for a 'Submitted' filter or tab. If this option is not available, con... ⇲

Canvas Parent issues with viewing grades

Fix: If grades are not displaying correctly, try logging out and back into the app. Ensure that your app is updated to the latest version. If the... ⇲

Calendar view issues after update

Fix: If the calendar view is not functioning properly, try clearing the app cache or reinstalling the app. This can often resolve issues that ari... ⇲

Total grade not displayed on main screen

Fix: Check the settings in the app to see if there is an option to display the total grade on the main screen. If not, consider keeping a manual... ⇲

Blank calendar view after update

Fix: If the calendar view is blank, try refreshing the app or logging out and back in. Ensure that your app is updated to the latest version. If... ⇲
 
Features issue

Parent app lacks functionality

Fix: Explore the app settings to see if there are any features that can be enabled or adjusted to enhance functionality. If certain features are... ⇲
 
Messages issue

Messages lack clarity and detail

Fix: When sending messages, be as specific as possible in your communication. If you receive unclear messages, reply with follow-up questions to... ⇲

Formatting issues in messages

Fix: If you encounter formatting issues, try composing messages in a different text editor before copying and pasting them into the app. This can... ⇲
 
Notifications issue

No central location for alerts

Fix: Check the notifications settings in the app to ensure alerts are enabled. If there is no central location, consider setting up a dedicated n... ⇲

Email notifications lack grade details

Fix: Check your email notification settings within the app to ensure you are subscribed to all relevant updates. If grade details are still missi... ⇲

No option to change email notifications

Fix: Explore the settings menu in the app to see if there are any options for customizing email notifications. If no options are available, consi... ⇲
 
Formatting issue

Files not formatted for printing

Fix: To print files correctly, download them to your device and open them in a compatible app (like a PDF viewer or word processor) that allows f... ⇲
 
Login issue

Frequent logouts

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to logouts. If the problem persists, check your dev... ⇲

Locked out of app

Fix: If you are locked out, use the 'Forgot Password' feature to reset your password. If you are still unable to access your account, try uninsta... ⇲
 
Account issue

Password issues

Fix: If you are having trouble with your password, use the 'Forgot Password' feature to reset it. Make sure to create a strong password that you... ⇲

Lack of individual assignment grades for parents

Fix: To track individual assignment grades, ask your child to share their grades with you directly or check the student version of the app if acc... ⇲

Difficult account setup

Fix: Follow the setup instructions carefully, and ensure you have all necessary information (like student ID and email) ready. If you encounter i... ⇲

Hard to manage multiple accounts

Fix: If managing multiple accounts is challenging, consider using a password manager to keep track of your login information. Alternatively, crea... ⇲

Usernames not saved

Fix: If usernames are not being saved, ensure that you are using the latest version of the app. If the issue persists, consider using a password... ⇲
 
Syncing issue

Assignments disappearing upon submission

Fix: If assignments disappear after submission, try refreshing the app or logging out and back in. Keep a personal record of submitted assignment... ⇲
 
Filtering issue

Filtering issues in app

Fix: If filtering options are not working, try clearing the app cache or reinstalling the app. This can help reset any glitches that may be causi... ⇲
 
Compatibility issue

Inconsistent teacher usage of app

Fix: Communicate with your child’s teachers to understand their usage of the app. Encourage them to use the app consistently for assignments and... ⇲
 
Search issue

School search not saved

Fix: If the school search feature is not saving, try clearing the app cache or reinstalling the app. This can help reset any glitches. If the pro... ⇲
 
Support issue

No IT support contact

Fix: If you need assistance, check the app for a 'Help' or 'Support' section that may provide FAQs or troubleshooting tips. You can also look for... ⇲
 
Bugs issue

Grades marked missing prematurely

Fix: If grades are marked missing too soon, communicate with your child’s teachers to clarify their grading policies. Encourage your child to sub... ⇲
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 what users are saying
Good experience
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Bad experience
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Neutral
4.7%

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