fix problems on TouchTunes [iphone]

—— Run into issues on TouchTunes? Get help pending when official support gets back to you!

TouchTunes: Control Bar Music

Info:

company: TouchTunes Interactive Network

: https://touchtunes.helpshift.com

: www.touchtunes.com

Chat with our AI-based TouchTunes Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Credits expire after a period of non-use

Fix: To avoid losing credits, make it a habit to use the app regularly. Set a reminder on your phone to check the app weekly and use any credits... »»

Limited ability to use credits across different venues

Fix: Before visiting a new venue, check if they support the same credit system. You can do this by looking at the venue's information in the app... »»

UI issue

Confusing app layout and navigation

Fix: Take some time to explore the app's features. Familiarize yourself with the main sections of the app, such as the home screen, song selectio... »»

Inability to see the full song queue

Fix: Check if there is an option in the app settings to display the full song queue. Sometimes, apps have settings that allow you to customize wh... »»

Crashes issue

Frequent technical issues and app crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for TouchTunes, and check if there is an update available... »»

Payments issue

Songs can be skipped by others for a fee

Fix: To avoid having your song skipped, consider selecting less popular songs or those that are not frequently played. This can reduce the likeli... »»

No refund for skipped songs

Fix: To mitigate the loss of credits from skipped songs, always check the song queue before selecting a song. This way, you can choose songs that... »»

High cost to play songs compared to jukebox

Fix: Consider budgeting your credits and selecting songs that you really want to hear. This can help you make the most of your credits without ov... »»

Inability to save payment information

Fix: If the app does not allow you to save payment information, consider using a password manager to securely store your payment details. This ca... »»

Support issue

Poor customer service response

Fix: If you encounter issues, try to document your problem clearly and concisely. This can help you communicate your issue more effectively if yo... »»

Inadequate support for issues with purchased songs

Fix: If you encounter issues with purchased songs, document the problem clearly, including the song title and any error messages. This can help y... »»

Account issue

Loss of credits without explanation

Fix: Keep a detailed record of your credits and transactions within the app. This can help you identify any discrepancies and provide evidence if... »»

Overcrowded playlists due to venue credits

Fix: To manage overcrowded playlists, try to select songs that are less popular or that you know will not be chosen by others. This can help ensu... »»

Audio issue

Inconsistent song playback

Fix: If you experience playback issues, try closing the app completely and reopening it. This can refresh the app and resolve minor playback prob... »»

Feedback issue

Limited options for negative feedback on song choices

Fix: If you have feedback about song choices, consider sharing your thoughts in a constructive manner on social media or community forums where o... »»

Updates issue

Frequent changes to credit rewards and bonuses

Fix: Stay informed about the app's rewards program by regularly checking the app for updates or announcements regarding changes to the rewards sy... »»

Notifications issue

Unclear notifications regarding song status

Fix: Check the app settings to see if there are options to customize notifications. You may be able to enable more detailed notifications regardi... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.0%

Neutral

1.6%

Bad experience

1.4%

~ from our NLP analysis of 977,385 combined software ratings.

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Private Data TouchTunes collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Browsing History
- Diagnostics
- Other Data