fix problems on Superfan, The Social Music App [iphone]

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—— Run into issues on Superfan, The Social Music App? Get help pending when official support gets back to you!

Superfan, the social music app
Info:
company: Sparky Tech, Inc.
: https://superfan.social/support
: superfan.social
Chat with our AI-based Superfan, the social music app Support
   Hello! How can I assist you?  

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Bugs issue

Inaccurate data tracking

Fix: Try logging out of the app and then logging back in. This can refresh your data and may correct inaccuracies. OR Clear the app's cache by... ⇲
 
Network issue

Superfan, the social music app outages

Fix: Check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. If the connection is weak, try switching... ⇲
 
Syncing issue

Limited vibe history

Fix: Explore the app's settings to see if there is an option to expand or view more detailed vibe history. Sometimes, features are hidden in subm... ⇲

Data collection timing issues

Fix: Ensure that your app is set to sync data regularly. Check the app settings for any sync frequency options and adjust them if necessary. OR... ⇲

Data not updating accurately

Fix: Try refreshing the app by pulling down on the main screen to force a data refresh. This can help update your stats. OR Check your interne... ⇲
 
Features issue

Lack of detailed song play counts

Fix: Check if there is a 'Play History' or 'Song Stats' section in the app. If not, consider using a third-party music tracking app that integrat... ⇲

Missing categories for awards

Fix: Explore the app's settings or help section to see if there are any updates or announcements regarding award categories. Sometimes, these fea... ⇲

No recommend feature for songs

Fix: Check if there are any playlists or curated lists within the app that might serve as recommendations. Sometimes, these features are not labe... ⇲

Limited group size categories

Fix: Check if there are any settings within the app that allow you to adjust group sizes or create custom groups. Sometimes, these options are hi... ⇲

No comment feature on posts

Fix: Look for any alternative ways to interact with posts, such as liking or sharing, which may serve a similar purpose until comments are added.... ⇲

Limited group features

Fix: Explore the app for any group settings or features that may not be immediately visible, such as creating playlists together or sharing music... ⇲

No raw data access

Fix: Check if there are any export options in the app settings that allow you to download your data in a readable format. OR Manually track yo... ⇲
 
Crashes issue

Superfan, the social music app freezes or crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Superfan, and tap 'Update' if available. OR If the... ⇲
 
Account issue

Inability to view friends' profiles

Fix: Check your privacy settings within the app to ensure that friend profiles are not restricted. Look for options related to friend visibility... ⇲
 
UI issue

UI minor issues

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and experiment with different settings to see if it... ⇲

UI issues

Fix: Adjust the display settings on your iPhone by going to Settings > Display & Brightness to see if changing these settings improves the UI exp... ⇲
 
Support issue

No in-app reporting for glitches

Fix: Keep a personal log of any glitches you encounter, noting the time and what you were doing when the glitch occurred. This can help you ident... ⇲
 
Loading issue

Inconsistent loading of stats

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to see if it improves load... ⇲
 
Updates issue

Inconsistent weekly updates

Fix: Check the app's update schedule in the settings or help section to understand when updates are typically released. OR If updates are inco... ⇲
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 what users are saying
Good experience
84.9%

Bad experience
12.3%

Neutral
2.8%

~ from our NLP analysis of 1,540 combined software ratings.

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 Private Data Superfan, the social music app collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics