fix problems on Substack [iphone]

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—— Run into issues on Substack? Get help pending when official support gets back to you!

Substack
Info:
company: Substack, Inc.
: https://substack.link/app-support
: substack.com
Chat with our AI-based Substack Support
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Settings issue

No way to manage subscriptions within the app

Fix: To manage your subscriptions, open the Substack app and navigate to the settings or account section. If subscription management is not avail... ⇲
 
Syncing issue

Substack does not show all posts from subscriptions

Fix: Try refreshing the app by pulling down on the feed to reload the content. This can sometimes bring in new posts that were not initially disp... ⇲
 
UI issue

Navigation is confusing and not intuitive

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located to improve your navigation... ⇲

Paid content is hard to find

Fix: Create a dedicated folder or note in your notes app to keep track of the paid subscriptions you have, including links to their content for e... ⇲

No pinch-to-zoom feature for text

Fix: As a workaround, try adjusting the text size in your iPhone settings. Go to Settings > Display & Brightness > Text Size and adjust the slide... ⇲

Lack of a simple list for paid subscriptions

Fix: Create a manual list of your paid subscriptions in a notes app for easy reference until the app provides this feature. OR Regularly check... ⇲
 
Support issue

No customer service contact available

Fix: Look for a help or FAQ section within the app or on the Substack website. This may provide answers to common questions without needing direc... ⇲
 
Customization issue

Missing ability to collapse comment threads

Fix: As a workaround, focus on reading the main content and ignore the comments if they are overwhelming. You can also scroll past them quickly t... ⇲

Cannot delete individual posts

Fix: If you want to remove posts from your view, consider marking them as read or archiving them if that option is available in the app. OR Us... ⇲
 
Glitches issue

Glitchy read tracking functionality

Fix: Try logging out of the app and then logging back in. This can sometimes reset the tracking feature and resolve glitches. OR If the issue... ⇲
 
Audio issue

Audio feature retains previously played articles in the Next list

Fix: Manually clear the Next list by tapping on the articles you no longer wish to see and selecting an option to remove them if available. OR... ⇲
 
Loading issue

Not all articles display in the main feed

Fix: Check your subscription settings to ensure you are subscribed to all authors and that their posts are set to show in your feed. You can do t... ⇲
 
Compatibility issue

Substack lacks basic functionality available on the website

Fix: Utilize the web version of Substack for tasks that the app does not support, and keep a list of features you wish to see in the app for futu... ⇲
 
Search issue

Difficult to find specific content or authors

Fix: Use the search function within the app to look for specific authors or content. If this feature is limited, try using the web version for a... ⇲
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