fix problems on Tour De France [iphone]

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—— Run into issues on Tour De France ? Get help pending when official support gets back to you!

Tour de France by ŠKODA
Info:
company: Amaury Sport Organisation (A.S.O)
: https://www.letour.fr/en/request-management
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Permissions issue

Limited access to routes and profiles for completed stages

Fix: Look for an archive or history section within the app that may contain past stages and routes. If this feature is not available, consider us... ⇲

Timer limits access to stage profiles

Fix: Try pausing the timer if the app allows it, or check if there is a way to access stage profiles without the timer running. This may involve... ⇲
 
UI issue

No landscape mode or zoom functionality

Fix: Check your device settings to ensure that rotation lock is off. This may allow the app to switch to landscape mode if it supports it. OR... ⇲

Awkward phrasing and syntax in app copy

Fix: Take note of any specific phrases that are confusing and try to interpret them based on context. Sometimes, understanding the overall messag... ⇲

Navigation can be confusing

Fix: Create a mental map of the app's layout as you use it. This can help you remember where to find specific features and reduce confusion over... ⇲

Default screen shows stage winner instead of relevant info

Fix: Explore the app settings to see if you can customize the default screen to show the information you prefer. OR Manually navigate to the r... ⇲

Clunky navigation between race, rider, and team information

Fix: Familiarize yourself with the app's layout and try to use the search function to quickly find specific information instead of navigating thr... ⇲

Opening graphic is unresponsive

Fix: Try restarting the app or your device to see if that resolves the unresponsiveness of the opening graphic. OR If the issue persists, cons... ⇲

Lacks team rosters and detailed information

Fix: Check if there is a section within the app that provides team information or consider looking for this information on official cycling websi... ⇲
 
Login issue

Constant login required

Fix: Check if there is an option to stay logged in or remember your credentials in the app settings. This can help reduce the frequency of login... ⇲
 
Video issue

No progress bar for video playback

Fix: Manually track the time of the video by noting the start time and estimating your progress based on the total length of the video. OR Use... ⇲

Inability to pause replay without restarting video

Fix: Try using the device's built-in controls (if available) to pause the video instead of relying on the app's controls. OR If the app allows... ⇲

No live feed of the race

Fix: Check if there are any settings within the app that allow you to enable live feeds or notifications for race updates. OR Consider using o... ⇲

No rewind or fast forward options for videos

Fix: Use the video playback controls to try and skip ahead by tapping on the screen, if supported. OR Consider watching the video on a differe... ⇲
 
Ads issue

Splash screen ad duration is too long

Fix: Use the app during times when you can afford to wait for the ad to finish, such as during breaks or downtime. OR If possible, check if th... ⇲

Mandatory ads are intrusive

Fix: Look for an option to upgrade to a premium version of the app that may offer an ad-free experience. OR Try to use the app during times wh... ⇲
 
Network issue

Live rider position updates are faulty

Fix: Refresh the app manually to see if that resolves the issue with live updates. This can sometimes help sync the data correctly. OR Conside... ⇲
 
Syncing issue

Tour de France refreshes back to the top every 10 seconds

Fix: Check for any updates to the app that may address this issue. Keeping the app updated can resolve bugs and improve performance. OR Try cl... ⇲
 
Slow issue

Tour de France freezes or is slow

Fix: Close any unnecessary background applications to free up memory and processing power on your device, which may improve the app's performance... ⇲
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