fix problems on Norwegian Travel Assistant [iphone]

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—— Run into issues on Norwegian Travel Assistant? Get help pending when official support gets back to you!

Norwegian Travel Assistant
Info:
company: Norwegian Air Shuttle ASA
: https://www.norwegian.com/en/help-contact/
: www.norwegian.com
Chat with our AI-based Norwegian Travel Assistant Support
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Bugs issue

Norwegian Travel Assistant features do not work

Fix: First, ensure that your app is updated to the latest version. Go to the App Store, search for the Norwegian Travel Assistant, and check for... ⇲

Cannot book a seat

Fix: Make sure you are logged into your account and that you have selected a flight that allows seat selection. If the option is still not availa... ⇲

Cannot change meal options

Fix: Check if the app allows you to modify meal preferences after booking. If it does, navigate to your booking details and look for the meal opt... ⇲

Cannot book luggage

Fix: Ensure you are logged into your account and that you have selected a flight that allows luggage booking. If the option is not available, try... ⇲

Norwegian Travel Assistant does not remember user data

Fix: Check your device settings to ensure that the app has permission to store data. Go to Settings > Privacy > Tracking and ensure that the app... ⇲

Norwegian Travel Assistant does not show gate information

Fix: Ensure that you have a stable internet connection, as gate information is often updated in real-time. If the app is not displaying this info... ⇲

Inaccurate information about adding luggage

Fix: Double-check the luggage policy on the airline's official website, as the app may not always reflect the most current information. If you be... ⇲

Seat assignments changed automatically

Fix: Check your booking details in the app to confirm your seat assignment. If it has changed, contact the airline directly through their custome... ⇲

Lack of functionality for managing bookings

Fix: Check if the app has a dedicated section for managing bookings. If it does not, try accessing the airline's website, which may provide more... ⇲
 
Support issue

No customer service contact option

Fix: Look for a 'Help' or 'Support' section within the app. Many apps have FAQs or chat support options. If you cannot find it, check the airline... ⇲
 
Syncing issue

Norwegian Travel Assistant does not sync with website

Fix: Ensure you are logged into the same account on both the app and the website. If you are, try logging out and back into both platforms to ref... ⇲
 
UI issue

Norwegian Travel Assistant does not allow landscape view on iPad

Fix: Check if your iPad's orientation lock is turned on. Swipe down from the top-right corner of the screen to access the Control Center and ensu... ⇲

Norwegian Travel Assistant is difficult to navigate

Fix: Familiarize yourself with the app's layout by exploring each section. Look for a tutorial or help section within the app that may provide gu... ⇲
 
Crashes issue

Norwegian Travel Assistant crashes or freezes

Fix: Try closing the app completely and restarting it. If the problem persists, check for updates in the App Store and install any available upda... ⇲
 
Updates issue

Delayed flight information not updated

Fix: Ensure that you have a stable internet connection, as flight information is updated in real-time. If the app is not showing the latest infor... ⇲
 
Login issue

Issues with password recovery

Fix: Ensure that you are entering the correct email address associated with your account. If you are not receiving recovery emails, check your sp... ⇲
 
Payments issue

Double charges on flights

Fix: Check your bank statement to confirm the charges. If you see double charges, take a screenshot of the transactions and gather any relevant b... ⇲

Refund process is slow or non-existent

Fix: Check the airline's refund policy on their website to understand the expected timeline for refunds. If you have not received a refund within... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.0%

Neutral
1.9%

~ from our NLP analysis of 16,004 combined software ratings.

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 Private Data Norwegian Travel Assistant collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data