fix problems on DOT Billetter [iphone]

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—— Run into issues on DOT Billetter? Get help pending when official support gets back to you!

DOT Billetter
Info:
company: Dot - Din offentlige Transport IS
: https://dinoffentligetransport.dk/kontakt_en
: dinoffentligetransport.dk
Chat with our AI-based DOT Billetter Support
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Payments issue

Payment rejected for foreign credit cards

Fix: 1. Check with your bank to ensure that international transactions are enabled on your credit card. Some banks block foreign transactions by... ⇲

No support for American Express

Fix: 1. If American Express is not accepted, consider using a different credit card that is supported by the app, such as Visa or MasterCard. 2.... ⇲

No option for MobilePay without Danish account

Fix: 1. If you do not have a Danish account, consider using a different payment method that is accepted by the app, such as a credit card or PayP... ⇲
 
Settings issue

Language change option not functioning

Fix: 1. Check the app settings to see if there is a language option. If it is available, try toggling it off and on again. 2. If the language op... ⇲
 
Crashes issue

DOT Billetter crashes when trying to buy tickets

Fix: 1. Ensure your device has enough storage space. Go to Settings > General > iPhone Storage and check if you have at least 1GB of free space.... ⇲
 
Account issue

Inability to view information without phone number

Fix: 1. If the app requires a phone number for access, consider using a temporary or virtual phone number service to create an account. 2. Alter... ⇲

Cannot access app features without Danish number

Fix: 1. As a workaround, consider using a local SIM card or a virtual phone number service that provides a Danish number for verification. 2. If... ⇲
 
UI issue

User interface not intuitive for tourists

Fix: 1. Familiarize yourself with the app by exploring all its features. Take notes on how to navigate the app effectively. 2. Use online resour... ⇲

Payment screen only in Danish

Fix: 1. Check the app settings for a language option and try changing it to your preferred language. 2. If the app does not support multiple lan... ⇲

Difficult to navigate ticket options

Fix: 1. Take time to explore the app and familiarize yourself with the layout. Make a note of where different ticket options are located. 2. Use... ⇲
 
Messages issue

Text message verification fails

Fix: 1. Ensure that your phone has a good signal and is able to receive SMS messages. 2. If you are using a foreign number, check if your carrie... ⇲
 
Bugs issue

Multiple tickets issued due to app errors

Fix: 1. Immediately check your email or app notifications for confirmation of ticket purchases. If you see multiple confirmations, contact the ti... ⇲
 
Search issue

Limited route finding functionality

Fix: 1. Use external navigation apps like Google Maps or Apple Maps to find routes and then use the DOT Billetter app for ticket purchases. 2. C... ⇲
 
Compatibility issue

DOT Billetter does not support foreign IP addresses

Fix: 1. If you are traveling, consider using a VPN service to connect to a Danish server, which may allow you to access the app. 2. If a VPN is... ⇲
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 what users are saying
Good experience
87.7%

Bad experience
10.8%

Neutral
1.5%

~ from our NLP analysis of 734 combined software ratings.

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 Private Data DOT Billetter collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • Search History
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics