fix problems on Cisco Jabber [iphone]

—— Run into issues on Cisco Jabber? Get help pending when official support gets back to you!

Cisco Jabber

Info:

company: Cisco

: http://www.cisco.com/c/en/us/support/customer-collaboration/jabber-iphone-ipad/tsd-products-support-series-home.html

: www.cisco.com

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🛠️ Common Cisco Jabber Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cisco Jabber crashes regularly on desktop/laptop

Fix: Ensure that your operating system and Cisco Jabber are both updated to the latest versions. Check for updates in your system settings and wi... ⇲

Inconsistent message notifications

Fix: Check your notification settings in the app. Go to Settings > Notifications and ensure that notifications are enabled for messages. Also, ch... ⇲

Network issue

Calls go to voicemail when app is not in use

Fix: Adjust your app settings to ensure that calls are routed correctly. Go to Settings > Call Settings and check the 'Call Forwarding' options t... ⇲

Cisco Jabber disconnects frequently

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection. If using Wi-Fi, try resetting your router or switchin... ⇲

Cisco Jabber does not stay connected in the background

Fix: Enable background app refresh for Jabber. Go to Settings > General > Background App Refresh and ensure it is turned on for Jabber. OR Adj... ⇲

Requires app to be open to receive calls

Fix: Enable push notifications for Jabber. Go to Settings > Notifications > Jabber and ensure that 'Allow Notifications' is turned on. OR Chec... ⇲

Difficulty connecting to conference calls

Fix: Ensure you have the correct dial-in information. Double-check the conference call details provided to you. OR Test your connection before... ⇲

Inconsistent presence status

Fix: Log out and back into the app to refresh your presence status. This can help sync your status across devices. OR Check your presence sett... ⇲

Audio issue

Ringer volume increases randomly

Fix: Check your device's volume settings. Go to Settings > Sounds & Haptics and ensure that the ringer volume is set to your desired level. Disab... ⇲

Bluetooth connection is choppy

Fix: Ensure that your Bluetooth device is fully charged and within range. Disconnect and reconnect the Bluetooth device to refresh the connection... ⇲

Sound cuts out during calls

Fix: Check your audio settings in the app. Go to Settings > Audio and ensure the correct audio device is selected. OR Disconnect and reconnect... ⇲

Messages issue

Cannot receive messages from admitting staff

Fix: Verify that the admitting staff's contact information is correctly saved in your contacts. Ensure they are using the correct Jabber ID to me... ⇲

Notifications issue

Missed calls not registered

Fix: Check your call settings in the app. Go to Settings > Call Settings and ensure that 'Missed Call Notifications' are enabled. OR Log out a... ⇲

No vibrate option for notifications

Fix: Check your device's notification settings. Go to Settings > Notifications > Jabber and ensure that 'Vibrate' is enabled for notifications.... ⇲

Frequent need to log in again

Fix: Check your app settings for session timeout options. Go to Settings > Account and look for any session timeout settings that can be adjusted... ⇲

Syncing issue