fix problems on Kami Home [iphone]

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—— Run into issues on Kami Home? Get help pending when official support gets back to you!

Kami Home
Info:
company: Kami (HK) Limited
: https://www.yitechnology.com/
: www.yitechnology.com
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Bugs issue

motion detection fails

Fix: 1. Check the motion detection settings in the app. Open Kami Home, go to the camera settings, and ensure that motion detection is enabled an... ⇲
 
Video issue

camera misses video events

Fix: 1. Adjust the motion detection settings to increase sensitivity. Open the app, navigate to the camera settings, and look for motion detectio... ⇲
 
Loading issue

slow loading times

Fix: 1. Clear the app cache. Go to the app settings within Kami Home and look for an option to clear cache or data. This can help improve loading... ⇲
 
Ads issue

ads delay camera viewing

Fix: 1. Consider upgrading to a premium subscription if available, as this may remove ads and improve your experience. OR 2. Close any unneces... ⇲
 
Notifications issue

notifications turn off unexpectedly

Fix: 1. Check the app's notification settings regularly. Go to Settings > Notifications > Kami Home and ensure that notifications are still enabl... ⇲
 
Payments issue

multicam view requires subscription

Fix: 1. If you need multicam view, consider evaluating the subscription options available and choose one that fits your needs. OR 2. Use the s... ⇲

editing requires subscription

Fix: 1. Explore the free features of the app to see if they meet your needs without requiring a subscription. OR 2. Look for alternative free... ⇲

billing issues with subscriptions

Fix: 1. Check your subscription status in the App Store. Go to Settings > [your name] > Subscriptions and verify your current subscriptions and b... ⇲
 
Network issue

cameras frequently drop connection

Fix: 1. Ensure that your Wi-Fi signal is strong where the cameras are located. Consider using Wi-Fi extenders if the signal is weak. OR 2. Upd... ⇲
 
UI issue

cloud playback is clunky

Fix: 1. Check your internet speed. A slow connection can affect cloud playback. Use a speed test app to measure your speed and consider upgrading... ⇲
 
Freezing issue

Kami Home lags or freezes

Fix: 1. Close other apps running in the background to free up memory. Double-tap the home button (or swipe up) and swipe up on apps you are not u... ⇲
 
Audio issue

low microphone sensitivity

Fix: 1. Check the microphone settings in the app. Open the app, go to settings, and look for microphone sensitivity options to adjust it. OR 2... ⇲

hands-free feature stops working

Fix: 1. Restart the app to reset the hands-free feature. Close the app completely and reopen it to see if the feature resumes working. OR 2. C... ⇲
 
Installation issue

camera setup is tedious

Fix: 1. Follow the setup guide provided in the app carefully. Make sure to have all necessary information and equipment ready before starting the... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
85.2%

Bad experience
9.4%

Neutral
5.4%

~ from our NLP analysis of 3,475 combined software ratings.

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Camy — Live Video Monitoring

 Private Data Kami Home collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. 15d. Loop(30d.), 5 Cam: $11.99 15d. Loop(30d.), 5 Cam
  2. Kami Cloud Entry Plan: $15.99 1 Camera, 7 Days Storage, Smart AI Alerts
  3. Kami Cloud Standard Plan: $22.99 5 Cameras, 15 Days Storage, Smart AI Alerts
  4. Kami Cloud Plus Plan: $25.99 5 Cameras, 30 Days Storage, AI Alerts, E911
  5. 7d. Loop(30d.), 1 Cam, CVR: $7.99 7d. Loop(30d.), 1 Cam, CVR
  6. Kami Cloud CVR Plan: $18.99 1 Camera, 7 Day CVR, Smart AI Alerts
  7. 7d. Loop(30d.), 1 Cam: $4.99 7d. Loop(30d.), 1 Cam
  8. Kami Cloud Entry Plan: $50.99 1 Camera, 7 Days Storage, Smart AI Alerts
  9. 30d. Loop(30d.), 5 Cam: $14.99 30d. Loop(30d.), 5 Cam
  10. Kami Cloud Plus Plan: $184.99 5 Cameras, 30 Days Storage, AI Alerts, E911