fix problems on MEW-PAY [iphone]

—— Run into issues on MEW-PAY? Get help pending when official support gets back to you!

MEW-PAY

Info:

company: Ministry of Electricity & Water

: https://www.mew.gov.kw/

Chat with our AI-based MEW-PAY Support

🛠️ Common MEW-PAY Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot add email or phone number

Fix: Check if the app has the latest version installed. Go to the App Store, search for MEW-PAY, and see if an update is available. If so, update... ⇲

Receipts not generated

Fix: Check your app settings to ensure that receipt generation is enabled. Navigate to the settings menu and look for options related to receipts... ⇲

Payments issue

Payment not updated in app

Fix: Refresh the app by pulling down on the main screen to force a refresh. This can help update the payment status. OR Check your internet co... ⇲

No option to pay partial bill

Fix: Check the payment options in the app settings. Some apps have specific settings for payment methods that may need to be enabled. OR If pa... ⇲

Cannot enter bank card details

Fix: Ensure that you are entering the card details correctly, including the card number, expiration date, and CVV. Check for any formatting issue... ⇲

Payment debited twice

Fix: Check your bank statement to confirm the double debit. If confirmed, try to find a transaction history section in the app to see if it shows... ⇲

Freezing issue

MEW-PAY freezes on startup

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the MEW-PAY app off the s... ⇲

MEW-PAY hangs and does not accept payments

Fix: Force close the app and reopen it. This can often resolve temporary glitches that cause the app to hang. OR If the problem persists, try... ⇲

Registration issue

Cannot register with ID

Fix: Ensure that you are entering the correct ID and that it meets any specified format requirements. Check for typos or incorrect characters.... ⇲

Bugs issue

MEW-PAY cannot generate bill

Fix: Check if you have entered all required information in the app. Go to the billing section and ensure all fields are filled out correctly. O... ⇲

No readings available for two years

Fix: Check if there are any settings in the app that may be filtering out older readings. Look for options related to data display or history.... ⇲

Network issue

Server too busy

Fix: Wait for a few minutes and try again. Server issues are often temporary and can resolve themselves shortly after. OR Try using the app du... ⇲

Account issue

Cannot update personal data

Fix: Ensure that you are logged into the correct account. Sometimes, users may have multiple accounts and may be trying to update the wrong one.... ⇲

MEW-PAY does not allow for data modification

Fix: Ensure that you are logged into the correct account and that you have the necessary permissions to modify data. Some accounts may have restr... ⇲

Slow issue

MEW-PAY slow during navigation

Fix: Close any other apps running in the background to free up system resources. Double-tap the home button (or swipe up) and swipe away other ap... ⇲

Updates issue

MEW-PAY keeps asking for updates

Fix: Check the App Store for any pending updates for MEW-PAY. If an update is available, install it to resolve the issue. OR If the app contin... ⇲

Customization issue

Cannot add multiple meters

Fix: Check the app's settings to see if there is an option to add multiple meters. Some apps have specific sections for managing multiple account... ⇲