fix problems on Sahel [iphone]

—— Run into issues on Sahel? Get help pending when official support gets back to you!

Sahel - سهل

Info:

company: Public Authority For Civil Information (PACI - Kuwait)

: https://kf3appsrv.paci.gov.kw/BeSafeSupport/

Chat with our AI-based Sahel Support

🛠️ Common Sahel Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No English language option

Fix: 1. Change device language: Go to Settings > General > Language & Region. Change the iPhone language to English. This may help if the app has... ⇲

3% of users had this problem

Notifications do not work

Fix: 1. Check notification settings: Go to Settings > Notifications > Sahel. Ensure that notifications are enabled and that the alert style is se... ⇲

3% of users had this problem

Updates issue

Limited features compared to previous app

Fix: 1. Explore all app settings: Sometimes, features are hidden in settings. Go through all the app menus to see if the features you need are av... ⇲

Compatibility issue

Requires another app to function

Fix: 1. Install the required app: If the Sahel app requires another app, ensure that you download and install it from the App Store to enable ful... ⇲

Crashes issue

Sahel crashes frequently

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

Bugs issue

Inconsistent booking information

Fix: 1. Verify booking details: Always double-check your booking details within the app and compare them with confirmation emails or messages you... ⇲

UI issue

Static interface

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may include interface improvements. OR 2. Provi... ⇲

Difficult navigation for non-Arabic speakers

Fix: 1. Use a translation app: As mentioned earlier, using a translation app can help you understand the navigation and features of the app. OR... ⇲

Support issue

Poor customer support

Fix: 1. Use in-app help: Check if the app has a help or FAQ section that might address your concerns without needing direct support. OR 2. Sea... ⇲

User complaints not addressed

Fix: 1. Document your issues: Keep a record of your complaints and any troubleshooting steps you've taken. This can help you track patterns or re... ⇲

Settings issue

No bilingual support

Fix: 1. Use a translation app: As previously mentioned, a translation app can help bridge the language gap while using the app. OR 2. Seek com... ⇲

Loading issue

Sahel fails to load

Fix: 1. Check internet connection: Ensure that your device is connected to a stable internet connection. Try switching between Wi-Fi and mobile d... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

67.0%

Bad experience

27.7%

Neutral

5.3%

~ from our NLP analysis of 806 combined software ratings.

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حساب المواطن

Private Data Sahel collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics