fix problems on B&H Photo, Video & Pro Audio [iphone]

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—— Run into issues on B&H Photo, Video & Pro Audio? Get help pending when official support gets back to you!

B&H Photo, Video & Pro Audio
Info:
company: B&H Photo Video Pro Audio
: http://www.bhphotovideo.com/find/HelpCenter/helpcenter.jsp
: www.bhphotovideo.com
Chat with our AI-based B&H Photo, Video & Pro Audio Support
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Payments issue

Checkout fails without item details

Fix: 1. Ensure that all required fields in the checkout process are filled out correctly. 2. If the checkout fails, try removing items from your... ⇲

Payment method recognition failure

Fix: 1. Ensure that your payment information is entered correctly in the app. 2. Try removing the payment method and adding it again to refresh t... ⇲
 
UI issue

Shipping restrictions unclear

Fix: 1. Check the shipping policy on the B&H website for detailed information on shipping restrictions. 2. When adding items to your cart, ensure... ⇲

B&H Photo, Video & Pro Audio resets to main page

Fix: 1. Close the app completely and restart your iPhone. 2. Reopen the app and navigate to the section you were using before it reset. OR 1.... ⇲

Cumbersome address editing

Fix: 1. Go to your account settings in the app and select 'Addresses'. 2. Edit your address details and save the changes. If the app is slow, try... ⇲
 
Syncing issue

Order tracking issues

Fix: 1. Ensure you are logged into your account to view order tracking. 2. Check your email for tracking information sent by B&H after your order... ⇲

Inability to track shipping progress

Fix: 1. Ensure you are logged into your account to access tracking information. 2. Check your email for tracking updates sent by B&H after your o... ⇲

Inaccurate order status updates

Fix: 1. Refresh the app by pulling down on the order status page to see if it updates. 2. Check your email for the latest order status updates fr... ⇲
 
Slow issue

Laggy user experience

Fix: 1. Close any other apps running in the background to free up system resources. 2. Restart your iPhone to clear temporary files and improve p... ⇲

Slow checkout process

Fix: 1. Ensure your internet connection is stable. If using Wi-Fi, try switching to cellular data or vice versa. 2. Close any unnecessary apps ru... ⇲
 
Bugs issue

Duplicate order information

Fix: 1. Check your order history in the app to confirm if the duplicates are showing due to a sync issue. 2. If duplicates are present, try loggi... ⇲
 
Notifications issue

Excessive push notifications

Fix: 1. Go to your iPhone's Settings > Notifications > B&H app and adjust the notification settings to reduce the frequency or type of notificati... ⇲

Limited product availability notifications

Fix: 1. Check your notification settings in the app to ensure you are subscribed to product availability alerts. 2. If you are not receiving noti... ⇲
 
Crashes issue

B&H Photo, Video & Pro Audio crashes during use

Fix: 1. Close the app completely and restart your iPhone. 2. Reopen the app and see if the issue persists. If it does, check for app updates in t... ⇲
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 what users are saying
Good experience
97.3%

Bad experience
1.4%

Neutral
1.2%

~ from our NLP analysis of 159,692 combined software ratings.

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 Private Data B&H Photo, Video & Pro Audio collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics