fix problems on Bongo [iphone]

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—— Run into issues on Bongo? Get help pending when official support gets back to you!

Bongo: Movies, Series & Sports
Info:
company: Bongo Solutions
: https://www.bongobd.com/en/faq
: www.bongobd.com
Chat with our AI-based Bongo Support
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UI issue

Red border on iPhone

Fix: The red border issue may be related to the app's display settings. Try restarting the app by closing it completely and reopening it. To do t... ⇲

Rotation issue on iPhone

Fix: If the app does not rotate properly, ensure that your iPhone's orientation lock is turned off. Swipe down from the upper-right corner to acc... ⇲
 
Login issue

Login issues with Facebook account

Fix: If you are having trouble logging in with Facebook, ensure that you have the latest version of the Bongo app and the Facebook app installed.... ⇲

No Google or Facebook login option

Fix: If you cannot log in using Google or Facebook, try using your email and password instead. If you have forgotten your password, use the 'Forg... ⇲
 
Compatibility issue

Inability to use Apple ID on TV

Fix: If you cannot use your Apple ID on your TV, check if your TV supports the Bongo app. If it does not, you may need to use screen mirroring or... ⇲

No Apple TV app

Fix: Currently, if there is no dedicated Apple TV app for Bongo, you can use screen mirroring or an HDMI adapter as previously mentioned to acces... ⇲

No Chromecast support

Fix: If Bongo does not support Chromecast, consider using screen mirroring from your iPhone to your TV as an alternative. This allows you to cast... ⇲
 
Crashes issue

Bongo crashes when watching content

Fix: If the app crashes while watching content, try clearing the app's cache. Go to your iPhone's Settings, scroll down to find the Bongo app, an... ⇲
 
Slow issue

Slow app performance

Fix: To improve app performance, try closing other apps running in the background. Double-click the home button (or swipe up from the bottom) and... ⇲
 
Loading issue

Content not loading

Fix: If content is not loading, check your internet connection. Ensure you are connected to Wi-Fi or have a strong cellular signal. You can also... ⇲

Long loading times

Fix: Long loading times can often be improved by ensuring a stable internet connection. If you are on Wi-Fi, try moving closer to the router or r... ⇲
 
Video issue

Poor iOS player

Fix: If the iOS player is not functioning well, check for any available updates for the Bongo app in the App Store. Updates often include perform... ⇲

Videos not playing despite subscription

Fix: If videos are not playing, first check if your subscription is active. Go to your account settings in the app to verify your subscription st... ⇲

Frequent video stoppages

Fix: Frequent stoppages may be due to a slow internet connection. Test your internet speed and consider switching to a faster network if availabl... ⇲

Low video quality

Fix: If the video quality is low, check your internet connection speed. A slow connection can affect streaming quality. You can also adjust the v... ⇲
 
Support issue

Poor customer support

Fix: If you are experiencing issues with customer support, check the app for any FAQs or help sections that may provide answers to common questio... ⇲
 
Customization issue

Need for more app features

Fix: While you cannot add features yourself, you can explore the app's settings to see if there are any hidden features or options that you may n... ⇲
 
Privacy issue

Regionally locked content

Fix: If you encounter regionally locked content, consider using a VPN service to access content available in other regions. Choose a reputable VP... ⇲
 
Payments issue

Subscription issues

Fix: If you are facing subscription issues, check your payment method to ensure it is valid and has sufficient funds. You can do this in your App... ⇲

Most videos not free

Fix: If you find that most videos are not free, consider exploring the app for any free content sections or promotional offers that may be availa... ⇲
 
Network issue

WiFi connectivity problems

Fix: If you are experiencing Wi-Fi connectivity issues, try resetting your router. Unplug it for about 10 seconds and then plug it back in. Wait... ⇲
 
Content issue

High percentage of content unavailable

Fix: If a lot of content is unavailable, check if there are any regional restrictions. You may need to use a VPN to access certain content that i... ⇲
 
Glitches issue

Too many glitches

Fix: If you are experiencing glitches, try clearing the app's cache or data if possible. You can also try reinstalling the app to resolve persist... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
51.7%

Bad experience
43.4%

Neutral
4.9%

~ from our NLP analysis of 265 combined software ratings.

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 Private Data Bongo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. 30 Days Unlimited Video: $2.99 Monthly Package
  2. Bongo Monthly Subscription: $2.99 Popular Dramas, TV Series, Movies & Music.
  3. Rajkumar (30 Days): $1.99 Popular Dramas, TV Series, Movies & Music.
  4. 365 Days of Unlimited Video: $29.99 Popular Dramas, TV Series, Movies & Music.
  5. Bongo Annual Subscription: $29.99 Popular Dramas, TV Series, Movies & Music.
  6. Rajkumar 2 (30 Days): $1.99 Popular Dramas, TV Series, Movies & Music.