fix problems on BYUtv [iphone]

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—— Run into issues on BYUtv? Get help pending when official support gets back to you!

BYUtv: Stream Live TV & Movies
Info:
company: BYU Broadcasting
: https://www.byutv.org/contact
: www.byutv.org
Chat with our AI-based BYUtv Support
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Settings issue

Auto-play feature cannot be turned off

Fix: Check the app settings for playback options. Open the BYUtv app, go to 'Settings', and look for an option related to auto-play or continuous... ⇲
 
Syncing issue

Inconsistent episode availability

Fix: Refresh the app by closing it completely and reopening it. Double-tap the home button or swipe up from the bottom (depending on your iPhone... ⇲

BYUtv does not return to last watched episode

Fix: Make sure to exit the app properly by closing it instead of just switching apps. This can help the app remember your last watched episode.... ⇲

Inability to access all episodes within a season

Fix: Check for any filters that may be hiding episodes. Ensure you are viewing all episodes and not just a selected few. OR Try refreshing the... ⇲
 
Search issue

Poor search functionality

Fix: Use specific keywords when searching. Instead of searching for general terms, try using the exact title of the show or episode you are looki... ⇲
 
Accessibility issue

Screen reader does not read titles

Fix: Ensure VoiceOver is enabled. Go to 'Settings' > 'Accessibility' > 'VoiceOver' and toggle it on. This should help the app read titles aloud.... ⇲

Difficult navigation for blind users

Fix: Encourage the use of VoiceOver for better navigation. Go to 'Settings' > 'Accessibility' > 'VoiceOver' and enable it to assist with navigati... ⇲
 
UI issue

Cannot delete from Continued Watching list

Fix: Try removing items from the list by swiping left on the show in the 'Continued Watching' section. This should reveal a 'Remove' option. OR... ⇲

Fast forward feature is limited

Fix: Use the 30-second skip feature if available. Look for a button that allows you to skip ahead in smaller increments instead of fast-forwardin... ⇲

Lack of organization in episode listings

Fix: Use the filter options if available. Look for any sorting or filtering options in the app to organize episodes by date or popularity. OR... ⇲
 
Compatibility issue

Issues with Chromecast functionality

Fix: Ensure both your iPhone and Chromecast are connected to the same Wi-Fi network. This is crucial for proper casting functionality. OR Rest... ⇲
 
Playback issue

Episodes skip or do not play correctly

Fix: Clear the app cache. Go to 'Settings' > 'General' > 'iPhone Storage', find BYUtv, and select 'Offload App'. This will clear temporary files... ⇲
 
Downloads issue

No option to download all episodes at once

Fix: Check if the app allows downloading individual episodes. You may need to download them one at a time if a bulk download option is not availa... ⇲
 
Freezing issue

BYUtv freezes or glitches during playback

Fix: Close other apps running in the background to free up memory. Double-tap the home button or swipe up to see open apps and close any unnecess... ⇲
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 what users are saying
Good experience
71.2%

Bad experience
20.1%

Neutral
8.7%

~ from our NLP analysis of 980 combined software ratings.

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 Private Data BYUtv collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics